Disappointed after switch to Mac

Discussion in 'MacBook Pro' started by padapada, Sep 25, 2010.

  1. padapada macrumors regular

    Joined:
    Jun 20, 2010
    #1
    I have a brand new MBP i7, 512GB Apple SSD, 8GB RAM etc.

    Had a kernel panic (unresponsive processor) after a couple of days.

    Now I can't look at disk activity in "Activity Monitor". It causes an immediate and extremely persistent beach ball. Also the Dock is affected and shows beach ball. I need to switch user, start Activity Monitor and kill the Activity Monitor and Dock processes.

    I like the hardware and battery life, but OSX is years behind Ubuntu in terms of stability.

    Patrick
     
  2. Eidorian macrumors Penryn

    Eidorian

    Joined:
    Mar 23, 2005
    Location:
    Indianapolis
    #2
    In before a long list of hardware diagnostics.

    I'd give Apple a call and try to get some support or even get a new machine.
     
  3. 22Hertz macrumors regular

    Joined:
    Oct 20, 2007
    #3
    Its not OSX, its a hardware problem.
    Take it to an Apple store and have a tech look at it.
     
  4. tpg macrumors regular

    Joined:
    Mar 19, 2010
    #4
    Sounds like there are some serious problems with your machine! Especially if ubuntu is more stable than it... (I find any linux distro to be notoriously unstable when resuming from sleep, and I've used it on quite a few laptops & rigs)
     
  5. MonkeyET macrumors 6502

    Joined:
    Aug 7, 2009
    Location:
    Coachella, CA
    #5
    I can very much understand your frustration, but a Mac is still a machine, and there still is some percentage of failures in all machines. If this is your first switch to Mac, as your title states, this problem seems like insufficient evidence to determine the stability of an OS.

    I haven't had any hardware issues with my Macs but Apple will take care of it if it is something that is not functioning correctly out of the gate. Give 'em a call or bring it to your local Apple store.
     
  6. Fubar1977 macrumors 6502a

    Fubar1977

    Joined:
    Jul 30, 2010
    Location:
    North Yorkshire, UK
    #6
    I hardly think one bad experience with OS X qualifies you to make a statement like "years behind Ubuntu" especially given that it could be caused by a hardware issue anyway.
    OS X isn`t "years behind" anything.
     
  7. MacDawg macrumors P6

    MacDawg

    Joined:
    Mar 20, 2004
    Location:
    "Between the Hedges"
    #7
    I agree, this is your best course of action
    With a machine that is brand new and a couple of days old, I would have Apple check it out
     
  8. CaoCao macrumors 6502a

    Joined:
    Jul 27, 2010
    #8
    That is extremely weird, take it to Apple as others have said

    I have never experienced a kernel panic on my MB and I have owned it for almost a year now
     
  9. TopHatPlus macrumors 6502

    Joined:
    Aug 1, 2010
    Location:
    Southern Ontario
    #9
    hey owned my macbook for 4 years and now a macbook pro for 1 month and never had a kernel attack >_< take it in
     
  10. Eddyisgreat macrumors 601

    Joined:
    Oct 24, 2007
    #10
    I had the same thing happen to me on my brand new i7 17 inch mbp. I suspect it was the graphics switching. After installing GFXCardStatus and leaving it on NV (I run fusion anyway so it's needed), i'm operating smooth as silk.
     
  11. AlphaDogg macrumors 68040

    AlphaDogg

    Joined:
    May 20, 2010
    Location:
    Boulder, CO
    #11
    It's called a kernel panic. Not a kernel attack.... >_<
     
  12. surfologist87 macrumors 6502

    Joined:
    Aug 19, 2010
    #12
    haha.. MAC ATTACK!!!!!
     
  13. revelated macrumors 6502a

    revelated

    Joined:
    Jun 30, 2010
    #13
    If I add RAM to my 17", it will kernel panic. Guaranteed. Don't know why...I had bought an extra 4GB of RAM and was all eager to use it, and then I noticed the 15 that I had before was acting funky with the RAM. Every so often it would just kernel panic when I wasn't doing anything, and VMWare started acting very strange. Took the extra RAM out and it was fine. RAM itself tested ok.

    I figured it might be one stick or the other, so I tried with one stick only, still kernel panic. Mine just does not like its RAM upgraded for some reason. What's weird is I sold that 15 to an old guy who wanted to get into Mac, and for an extra bit of money, installed one of the sticks to total 6GB. Haven't heard a peep from him and he's one who would have called me the moment something happened. Might be the apps I use, who knows. All I know is it works just fine if I run 4GB.

    I noticed you had 8GB in there. It might be the same thing. Just for kicks, you might try seeing if it's more stable with 4GB of RAM - just as a test, mind. If so, you might have the same issue that mine does, and then yes, I would have Apple take a look at it, especially if they installed it.
     
  14. Gr80Likes2Boogi macrumors regular

    Joined:
    Oct 3, 2009
    Location:
    NoHo, CA
    #14
    an i7, 8gb ram, 512gb SSD.... that's a high-spec machine for a first time out. Not to put any judgment, but it seems like a LOT of machine for just switching over. Now granted, when I switched I got the top of the line uMBP as well (for the time), but I had plenty of time on the OS and knew exactly what apps I would be using. It's been a pleasure from day 1, and the few problems I had, Apple took care of.

    OP- what are you using this laptop for? And please........... don't say "casual internet browsing, light gaming, some CS5 editing , garage band and iTunes" cause this is a LOT of machine for that!!! :D
     
  15. PeterQVenkman macrumors 68020

    Joined:
    Mar 4, 2005
    #15
    I've crashed every computer I've ever owned on a variety of OS's. Just because it crashed once doesn't mean the whole computer is bad.

    Insert your system disc, repair the disk, repair permissions, and keep using it while it's under warranty. If it crashes all the time, take it to an Apple store or call Applecare. They'll swap it out if there is a problem.
     
  16. LikuidMetal macrumors regular

    LikuidMetal

    Joined:
    Feb 25, 2010
    Location:
    Irving Texas
    #16
    The only issue I've had is the power supply going out. Hope to take it in tomorrow.
     
  17. padapada thread starter macrumors regular

    Joined:
    Jun 20, 2010
    #17
    I started the thread.

    I think it's only fair to let you know that I have not had any serious issue since the kernel panic. Occasionally the dock or Chrome (not Apples fault) is unresponsive => kill.

    After a "bad" start, my confidence in this laptop is growing again :)

    Patrick
     
  18. mrxak macrumors 68000

    Joined:
    Apr 16, 2004
    Location:
    Drifting through space in a broken escape pod
    #18
    I had a Mac Pro that wouldn't even boot up after the second day I owned it. That sucked. I took it in to an Apple Store and they figured out the Intel CPU was utterly defective. Got it replaced for free and I was all set after that. I also have had some bad luck with nVidia GPUs (different computer, had one die on me, then the replacement for it died on me a few days after... I bought an ATI GPU and never looked back :p). I also had one of those infamous IBM Deskstar HDs (death stars) blow up on me in an PowerMac G4 way back in the day. When it comes to actual Apple hardware, I've never had any problems, and let me tell you, I wish they were still making those printers. Those things were rock-solid.

    Anyway, while I am very comfortable with technology and know a fair bit more about its inner workings than the average bear, it's still pretty much magic and sometimes I'm surprised when things work at all. Occasional failures don't really bother me as a result. Kernel panics do occasionally happen to me. I haven't had one in well over a year or two, of course, but when they do happen I just reboot and everything's fine. No system is perfect, and sometimes the quantum state of some little atom gets flipped by a stray gamma ray or neutrino and all bets are off :p.

    Still, I think if I was having serious problems consistently with brand new hardware, I'd want to get it checked out. A small percentage of electronics consumers do end up with lemons.

    Remember, even though Apple advertises a lot that they have less crashes and better stability and security than windows, that doesn't mean they're immune from all crashes and all vulnerabilities. They're just better than the average. Programmers are human too, and sometimes they make mistakes. What's nice about OS X is that it's designed from the beginning to be much more secure and stable.
     
  19. Blu101 macrumors 6502a

    Blu101

    Joined:
    Sep 10, 2010
    #19
    My gf's macbook's hard drive crashed a month after she got it. Apple replaced it free under warranty, but used the wrong hdd, which also crashed a few days into it (not really sure what "wrong hdd" means, that's what she remembers lol). They replaced it again (free), and since they didn't have any hdds her size that day at the store, she also got a free upgrade to a 250GB one, which she was happy with. That was ~3-4 years ago and her macbook hasn't gone down since! Moral of the story: ***** happens sometimes - stay positive :)
     
  20. padapada thread starter macrumors regular

    Joined:
    Jun 20, 2010
    #20
    Murphy must be around. Just had another one...:mad:


    Interval Since Last Panic Report: 323761 sec
    Panics Since Last Report: 1
    Anonymous UUID: 8898110A-1FFC-41F6-91A6-E459D254D4CA

    Wed Oct 13 19:13:41 2010
    panic(cpu 2 caller 0x2a7c84): Double fault at 0x00554670, thread:0xd10bb7c, trapno:0x8, err:0x0,registers:
    CR0: 0x80010033, CR2: 0xb9c77f98, CR3: 0x2fecd000, CR4: 0x00000660
    EAX: 0x1beb0800, EBX: 0x00000001, ECX: 0x136b2600, EDX: 0x00000000
    ESP: 0xb9c77fa0, EBP: 0xb9c78008, ESI: 0x136b2600, EDI: 0x6bb47000
    EFL: 0x00010286, EIP: 0x00554670

    Backtrace (CPU 2), Frame : Return Address (4 potential args on stack)
    0x7a865fb8 : 0x21b455 (0x5cf328 0x7a865fec 0x2238b1 0x0)
    0x7a866008 : 0x2a7c84 (0x591330 0x59142b 0x554670 0xd10bb7c)
    0x7a8660f8 : 0x29f8f2 (0x0 0xc000323 0x19d4 0xc000321)
    0xb9c78008 : 0x82652705 (0x1beb0800 0xbce6dac 0x0 0x0)
    0xb9c788f8 : 0x8263114c (0x6bb47000 0x136b2600 0x0 0x0)
    0xb9c78938 : 0x826314b8 (0x6bb47000 0x136b2600 0xff000000 0xff000000)
    0xb9c78978 : 0x826fa6df (0x6bb47000 0x19f78bc0 0x4 0x0)
    0xb9c789a8 : 0x4fbdbe (0x19f78bc0 0x0 0x1 0x14cf6600)
    0xb9c789c8 : 0x4fbdd9 (0x19f78bc0 0x0 0xff000000 0xff000000)
    0xb9c789e8 : 0x826faa48 (0x19f78bc0 0xff000000 0xff000000 0xff000000)
    0xb9c78a18 : 0x8264792d (0x19f78bc0 0xff000000 0xff000000 0xff000000)
    0xb9c78a58 : 0x82632663 (0x6bb47000 0x13686d00 0xff000000 0xff000000)
    0xb9c78a98 : 0x826329e0 (0x6bb47000 0x0 0xff000000 0xff000000)
    0xb9c78af8 : 0x82632e44 (0x6bb47000 0x0 0x0 0x0)
    0xb9c78b38 : 0x826310ec (0x6bb47000 0x0 0x0 0x0)
    0xb9c78b78 : 0x826314b8 (0x6bb47000 0x1bf13800 0xff000000 0xff000000)
    0xb9c78bb8 : 0x826fa6df (0x6bb47000 0x19f50300 0x4 0x0)
    0xb9c78be8 : 0x4fbdbe (0x19f50300 0x0 0x1 0x17ab0a00)
    0xb9c78c08 : 0x4fbdd9 (0x19f50300 0x0 0xffdee4ea 0xffdee4ea)
    0xb9c78c28 : 0x826faa48 (0x19f50300 0xffdee4ea 0xffdee4ea 0xffdee4ea)
    0xb9c78c58 : 0x8264792d (0x19f50300 0xffdee4ea 0xffdee4ea 0xffdee4ea)
    0xb9c78c98 : 0x82632663 (0x6bb47000 0xe297500 0xffdee4ea 0xffdee4ea)
    0xb9c78cd8 : 0x826329e0 (0x6bb47000 0x0 0xffdee4ea 0xffdee4ea)
    0xb9c78d38 : 0x82632e44 (0x6bb47000 0x0 0x0 0x0)
    0xb9c78d78 : 0x826310ec (0x6bb47000 0x0 0x0 0x0)
    0xb9c78db8 : 0x826314b8 (0x6bb47000 0x136b7f00 0xffdee4ea 0xffdee4ea)
    0xb9c78df8 : 0x826fa6df (0x6bb47000 0x19f01cc0 0x4 0x0)
    0xb9c78e28 : 0x4fbdbe (0x19f01cc0 0x0 0x1 0x17f30400)
    0xb9c78e48 : 0x4fbdd9 (0x19f01cc0 0x0 0xffdee4ea 0xffdee4ea)
    0xb9c78e68 : 0x826faa48 (0x19f01cc0 0xff000000 0xff000000 0xff000000)
    0xb9c78e98 : 0x8264792d (0x19f01cc0 0xff000000 0xff000000 0xff000000)
    0xb9c78ed8 : 0x82632663 (0x6bb47000 0xe2fd500 0xff000000 0xff000000)
    Backtrace continues...
    Kernel Extensions in backtrace (with dependencies):
    com.apple.iokit.IOSurface(74.0)@0x826f6000->0x82700fff
    com.apple.driver.AppleIntelHDGraphics(6.1.8)@0x8262f000->0x826dbfff
    dependency: com.apple.iokit.IOPCIFamily(2.6)@0x7a71e000
    dependency: com.apple.iokit.IONDRVSupport(2.1)@0x7a6fd000
    dependency: com.apple.iokit.IOGraphicsFamily(2.1)@0x81e1c000

    BSD process name corresponding to current thread: WindowServer

    Mac OS version:
    10F569

    Kernel version:
    Darwin Kernel Version 10.4.0: Fri Apr 23 18:28:53 PDT 2010; root:xnu-1504.7.4~1/RELEASE_I386
    System model name: MacBookPro6,1 (Mac-F22589C8)

    System uptime in nanoseconds: 129317441654605
    unloaded kexts:
    com.apple.iokit.IOUSBMassStorageClass 2.6.1 (addr 0xba124000, size 0x45056) - last unloaded 6475236587927
    loaded kexts:
    com.apple.filesystems.smbfs 1.6.2 - last loaded 73124413379410
    com.apple.driver.AppleHWSensor 1.9.3d0
    com.apple.filesystems.autofs 2.1.0
    com.apple.driver.AGPM 100.12.12
    com.apple.driver.AudioAUUC 1.4
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.iokit.CHUDUtils 364
    com.apple.iokit.CHUDProf 364
    com.apple.driver.AppleMikeyHIDDriver 1.2.0
    com.apple.driver.AppleMikeyDriver 1.8.7f1
    com.apple.driver.AppleIntelHDGraphics 6.1.8
    com.apple.driver.AudioIPCDriver 1.1.2
    com.apple.driver.AppleHDA 1.8.7f1
    com.apple.driver.AppleUpstreamUserClient 3.3.2
    com.apple.driver.AppleIntelHDGraphicsFB 6.1.8
    com.apple.driver.SMCMotionSensor 3.0.0d4
    com.apple.iokit.AppleBCM5701Ethernet 2.3.8b2
    com.apple.kext.AppleSMCLMU 1.5.0d3
    com.apple.driver.AppleGraphicsControl 2.8.63
    com.apple.GeForce 6.1.8
    com.apple.driver.AirPortBrcm43224 425.16.2
    com.apple.driver.ACPI_SMC_PlatformPlugin 4.1.2b1
    com.apple.driver.AppleLPC 1.4.12
    com.apple.filesystems.ntfs 3.2
    com.apple.driver.AppleUSBTCButtons 1.8.1b1
    com.apple.driver.AppleUSBTCKeyboard 1.8.1b1
    com.apple.driver.AppleIRController 303.8
    com.apple.iokit.SCSITaskUserClient 2.6.5
    com.apple.BootCache 31
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.iokit.IOAHCIBlockStorage 1.6.2
    com.apple.driver.AppleUSBHub 4.0.0
    com.apple.driver.AppleFWOHCI 4.7.1
    com.apple.driver.AppleSmartBatteryManager 160.0.0
    com.apple.driver.AppleUSBEHCI 4.0.2
    com.apple.driver.AppleUSBUHCI 4.0.2
    com.apple.driver.AppleEFINVRAM 1.3.0
    com.apple.driver.AppleAHCIPort 2.1.2
    com.apple.driver.AppleACPIButtons 1.3.2
    com.apple.driver.AppleRTC 1.3.1
    com.apple.driver.AppleHPET 1.5
    com.apple.driver.AppleSMBIOS 1.6
    com.apple.driver.AppleACPIEC 1.3.2
    com.apple.driver.AppleAPIC 1.4
    com.apple.driver.AppleIntelCPUPowerManagementClient 105.10.0
    com.apple.security.sandbox 0
    com.apple.security.quarantine 0
    com.apple.nke.applicationfirewall 2.1.11
    com.apple.driver.AppleIntelCPUPowerManagement 105.10.0
    com.apple.driver.AppleProfileReadCounterAction 17
    com.apple.driver.AppleProfileTimestampAction 10
    com.apple.driver.AppleProfileThreadInfoAction 14
    com.apple.driver.AppleProfileRegisterStateAction 10
    com.apple.driver.AppleProfileKEventAction 10
    com.apple.driver.AppleProfileCallstackAction 20
    com.apple.iokit.IOSurface 74.0
    com.apple.iokit.IOBluetoothSerialManager 2.3.7f1
    com.apple.iokit.IOSerialFamily 10.0.3
    com.apple.iokit.CHUDKernLib 365
    com.apple.driver.DspFuncLib 1.8.7f1
    com.apple.iokit.IOAudioFamily 1.7.6fc2
    com.apple.kext.OSvKernDSPLib 1.3
    com.apple.driver.AppleSMBusController 1.0.8d0
    com.apple.iokit.IOFireWireIP 2.0.3
    com.apple.iokit.AppleProfileFamily 41.4
    com.apple.driver.AppleHDAController 1.8.7f1
    com.apple.iokit.IOHDAFamily 1.8.7f1
    com.apple.iokit.IO80211Family 311.1
    com.apple.iokit.IONetworkingFamily 1.9
    com.apple.driver.AppleSMC 3.0.1d2
    com.apple.driver.IOPlatformPluginFamily 4.1.2b1
    com.apple.driver.AppleSMBusPCI 1.0.8d0
    com.apple.nvidia.nv50hal 6.1.8
    com.apple.NVDAResman 6.1.8
    com.apple.iokit.IONDRVSupport 2.1
    com.apple.iokit.IOGraphicsFamily 2.1
    com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.7f1
    com.apple.driver.AppleUSBBluetoothHCIController 2.3.7f1
    com.apple.iokit.IOBluetoothFamily 2.3.7f1
    com.apple.driver.AppleUSBMultitouch 205.32
    com.apple.iokit.IOUSBHIDDriver 4.0.2
    com.apple.driver.AppleUSBMergeNub 4.0.0
    com.apple.driver.AppleUSBComposite 3.9.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
    com.apple.iokit.IOBDStorageFamily 1.6
    com.apple.iokit.IODVDStorageFamily 1.6
    com.apple.iokit.IOCDStorageFamily 1.6
    com.apple.driver.XsanFilter 402.1
    com.apple.iokit.IOAHCISerialATAPI 1.2.4
    com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
    com.apple.iokit.IOFireWireFamily 4.2.6
    com.apple.iokit.IOUSBUserClient 4.0.0
    com.apple.iokit.IOUSBFamily 4.0.2
    com.apple.iokit.IOAHCIFamily 2.0.4
    com.apple.driver.AppleEFIRuntime 1.3.0
    com.apple.iokit.IOHIDFamily 1.6.5
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.TMSafetyNet 6
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.DiskImages 283
    com.apple.iokit.IOStorageFamily 1.6.1
    com.apple.driver.AppleACPIPlatform 1.3.2
    com.apple.iokit.IOPCIFamily 2.6
    com.apple.iokit.IOACPIFamily 1.3.0
    Model: MacBookPro6,1, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.57f17
    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
    Memory Module: global_name
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.16.1)
    Bluetooth: Version 2.3.7f1, 2 service, 12 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: APPLE SSD TS512B, 465,92 GB
    Serial ATA Device: HL-DT-ST DVDRW GS23N
    USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000
    USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000
    USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000
    USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000
    USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000
    USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0237, 0xfa120000
     
  21. pastrychef macrumors 601

    pastrychef

    Joined:
    Sep 15, 2006
    Location:
    New York City, NY
    #21
    As others have said, it appears to be a hardware issue. Just make an appointment to go to an Apple Store and speak to a Genius.
     
  22. TJones macrumors regular

    Joined:
    Feb 11, 2008
    #22
    Or at the very least call Apple. It could be something as trivial as a bad stick of memory.

    http://www.apple.com/support/contact/

    U.S. iPod, Mac and iPad technical support: 1-800-APL-CARE (1-800-275-2273)
     
  23. citizenal macrumors regular

    Joined:
    Apr 25, 2010
    #23
    Like others have said, contact apple or take it in. I have a 15 i7 bought the same day it was released and haven't had one problem yet, or kernel panic.
     
  24. adiddas125 macrumors member

    Joined:
    Aug 2, 2006
    #24
    I will tell you this.

    After switching in 2006 from PC platform to Mac...

    I will never ever go back to playing around with Linux or Windows. OS X has just been overall the best desktop operating system I have had.
     
  25. objc macrumors regular

    Joined:
    Mar 14, 2007
    #25
    You almost certainly have bad hardware. Calling/taking it to Apple or an authorized service provider will certainly be more likely to result in a fix than posting on macrumors.
     

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