I'm writing this mainly because I'm actually very disappointed by the Watch. And I don't mean because of the functions it is providing or it's user interface. It is just because of the lack of support Apple is offering for the watch and build quality. I preordered my Watch Sport 42mm space grey on the 10th April and received it on in early May and everything was fine. Fast forward to the Release of WatchOS2. After I updated my Watch and tried the new photo watch face I discovered that my Watch had some dead pixels in the top right corner, about the size of 2mm. So there were several dead pixels, what to do ? Exactly I made contact with Apple via Chat, showed them the Problem by uploading a Photo of it and they said: "Sure we'll replace it". Then they told me the options I had. Bring it to the store or get a new one delivered. I choose the Store, since there is one just 10mins from me. I got a appointment a week later or so. Fast forward a week: I couldn't make to the appointment, since something important happened. However. So I thought yeah no big deal, I'll just make a new one by myself. And now the trouble begins. If I choose as Product "Watch" there is never not a single appointment available in the Apple Store and not just the one nearby, the other store in my town also doesn't have appointments for the watch. So I opened up a chat again with the support, since they were able to make one the last time. I told them my case, gave them my case id and they knew whats going on. After a couple of minutes she told me "Uhh I can't make an appointment either" and the she was also not able to make an appointment more the one week in advance, then she told me that I should check the site regularly. I asked then ironical if I should stay up every day till 00:01am to check if an appointment is available, to which she responded "Nahh, you can do this also in the morning". I closed the window after that one. Fast forward again a couple of weeks. I was randomly near the store and thought, yeah lets make an appointment directly in the store. So I went there and the guy just asked me when I wanted to come, since they have soooooo many appointments available. And I was just so angry ... However I went there a week later and gave them my watch and was expecting to directly get a new one. Wrong! The guy there told me that they don't have any replacement watches on stock, and they never will. So i need to wait another one to two weeks or so. I told him my story, I just wrote and he completely agreed with my viewpoint, that the support for the watch sucks. However 1 1/2 weeks later I got the new one and everything was fine again. Till yesterday. The display on the watch has a failure again, but much worse then last time. The display is nearly dead. I even looks like something is glowing inside the watch when the display is active also got the watch quite hot were the failure is. See the attached picture and the little orange/red dot in the top. The watch is now like 3 to 4 weeks old and has no damage on the outside. Also didn't it happen while the watch was exposed to water or anything else. I just wore it normally. So yeah ... Let's see what they do now ... TL DR Had two watches and both had a broken display, the Apple Store is nearly useless when you have trouble with your watch and the Chat Support doesn't get irony. At least here in Germany.