Disappointed in Apple

Discussion in 'Community Discussion' started by TristanH, Sep 25, 2007.

  1. TristanH macrumors newbie

    Joined:
    Sep 25, 2007
    #1
    In October '05 I bought a 2.3ghz Powermac G5 1gb apple ram and 20 in cinema display from Apple.com for about $3200. I didn't buy Applecare (I wish I could have afforded it now). I used the computer for about an hour or two a week and never dl torrents on it or left it on overnight. This thing is mint, the desktop is clear, the hard drive is nowhere near full. So I am on Safari (apple.com) the other day, and the fan cranks up with the overtemp led on. The computer won't start up. I later found out from my mac genius that the problem is the processor. Evidently apple.com can fry the processor. The cost to fix it is $1150, which I don't have. This computer must be defective. I have never heard of this happening and through all my hp's I never had one issue like this. What do you guys think is this the cost of doing business with apple?

    I also found out that there have been power issues with my model which apple has issued free fixes for. Could this be a related issue?

    I used to light up when I saw a mac, now I wouldn't recommend them to anyone.

    Thank you for letting me rant.
     
  2. Blue Velvet Moderator emeritus

    Joined:
    Jul 4, 2004
  3. jaydub macrumors 6502a

    jaydub

    Joined:
    Jan 12, 2006
    #3
    I hate to sound insensitive, but it sounds like most of these issues could've been avoided with some preventative measures, i.e. AppleCare or watching the free fixes.

    All computers have problems, and it's a shame that you're going through all this hassle at this point, but it's a little harsh to blame Apple when this could've possibly been prevented.
     
  4. TristanH thread starter macrumors newbie

    Joined:
    Sep 25, 2007
    #4
    They didn't tell me that but thats what happened
     
  5. Blue Velvet Moderator emeritus

    Joined:
    Jul 4, 2004
    #5

    You know, computers break when doing all sorts of random things; that doesn't mean there is a connection.

    What possibly may have happened is that a fan stopped working just as you were using Safari. It happens, and your Mac is a couple of years old without cover. That's really bad luck... not every Mac is perfect; I've bought nine for both work and home over the years, not one problem. That's luck too.

    You have four options:

    1) Throw the Mac away
    2) Get it repaired
    3) Sell it as is for parts
    4) Track down the exact reported issue, find out whether Apple have liability and then contact them to see what they might do for you

    Good luck.
     
  6. TristanH thread starter macrumors newbie

    Joined:
    Sep 25, 2007
    #6
    I realize applecare would be a good preventative measure, however when something is defective it should be taken care of. This machine was not stressed at all.
     
  7. jaydub macrumors 6502a

    jaydub

    Joined:
    Jan 12, 2006
    #7
    It's not an issue of stress though. Components fail, and as Blue Velvet said, the options you have now are above. I had to send in my MBP for a complete logic board replacement a few weeks after I bought it. I was frustrated by that, but at least it's fixed now and it works properly. Apple will usually do right by their customers (for the most part), but they aren't necessarily a bad company because they can't appease you in this situation.
     
  8. Much Ado macrumors 68000

    Much Ado

    Joined:
    Sep 7, 2006
    Location:
    UK
    #8
    If you've had the machine since 2005, you can't blame Apple for not fixing it for free, considering you didn't get Applecare. I'm sorry for what happened and all, but these things happen with computers.
     
  9. TristanH thread starter macrumors newbie

    Joined:
    Sep 25, 2007
    #9

    I know apple.com didn't fry the g5. it was ironic that that was when it happened. Thank you for the advice.

    I am in the music business so I've used many macs, which as a whole haven't had many problems. Maybe I'm more disappointed that their good track record has been tainted in my mind.
     
  10. Mr.Noisy macrumors 65816

    Mr.Noisy

    Joined:
    May 5, 2007
    Location:
    UK™
    #10
    I very much doubt it was due to www.apple.com

    unfortunatly taking out applecare is down to each owner, should i take it, shouldn't i take it, would your feel different if you had taken applecare and the failure happened after the extended warranty period expired?

    ok your not happy, the repair will be expensive, but there are children out there terminally ill that won't see their next birthday, things ain't that bad really are they ;)

    You will get it sorted.
     
  11. TristanH thread starter macrumors newbie

    Joined:
    Sep 25, 2007
    #11

    I would definitely feel better if I had applecare, but I would still not feel great about it. This may become a recurrent problem after the 3 years is up. I have a g3 that has lasted 10 yrs without one problem. The quality of mac is just not what it used to be.
     
  12. Sun Baked macrumors G5

    Sun Baked

    Joined:
    May 19, 2002
    #12
    Sometimes a stressor can kill a weak part, but that doesn't mean that going to a site or running a program that uses 100% of the CPU is the cause of death.

    I would tell you to buy the part on eBay, but you absolutely need the thermal calibration application to swap CPUs.

    Don't remember what the app is called.

    And the eBay part should be a lot cheaper than the Apple repair.
     
  13. jamesi macrumors 6502a

    jamesi

    Joined:
    Sep 13, 2005
    Location:
    Davis CA
    #13

    what do you work for apple? applecare shouldnt be a requirement. i can have some sympathy for the guy
     
  14. lexus macrumors 68000

    lexus

    Joined:
    Mar 26, 2006
    Location:
    Depends Greatly On The Weather
    #14
    This has to be one of the funniest things I have heard in a very very long time.
     
  15. phungy macrumors 68020

    phungy

    Joined:
    Dec 5, 2006
    Location:
    FL/NY/TX
    #15
    Mmm, fried Apple processors.
     
  16. jaydub macrumors 6502a

    jaydub

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    Jan 12, 2006
    #16
    No, I'm a realist who realizes that manufacturer's warranties run out.
     
  17. D4F Guest

    D4F

    Joined:
    Sep 18, 2007
    Location:
    Planet Earth
    #17
    This is a internet forum my friend.
    Quite often 2+2=4 ain't obvious around here LOL.
    People don't think and they love to blame whole world for their own stupidity.
     
  18. Counterfit macrumors G3

    Counterfit

    Joined:
    Aug 20, 2003
    Location:
    sitting on your shoulder
    #18
    2+2=5




    For extremely large values of 2.
    Apple chips, duh!
     
  19. wongulous macrumors 6502a

    Joined:
    Dec 7, 2002
    #19
    Oh wow. This thread is really sad as an informed consumer to see that people think this way and actually hold things like this against the companies from which they buy.

    I have no expectation of free fixes from Apple unless there is a recall of a common issue, unless I'm under warranty or I bought AppleCare for the $250 or $300 it cost. Well, I would have bought it, if it were me.

    But you can still sell it on eBay and get a few hundred for it.
     
  20. imac/cheese macrumors 6502a

    Joined:
    Jun 7, 2007
    #20
    If you had taken the money you would have spent on Applecare and invested it in AAPL Stock you could have purchased about 6 shares at the October 2005 price of roughly $50/share. You could have then sold those shares for $153.18 each as of Today and made a profit of $619.08 which would have paid for half of your repair bill. I really don't have a point.
     
  21. jaydub macrumors 6502a

    jaydub

    Joined:
    Jan 12, 2006
    #21
    haha it's an interesting point though! :D
     
  22. BanjoBanker macrumors 6502

    BanjoBanker

    Joined:
    Aug 10, 2006
    Location:
    Mt Brook, AL
    #22
    "You don't have to have a point, to have a point!"
    Harry Nielson:)
     
  23. Telp macrumors 68040

    Telp

    Joined:
    Feb 6, 2007
    #23
    You cant compare 2 computers and make a statement like that. Scientifically that is absurd.
     
  24. eric55lv Guest

    eric55lv

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    Aug 5, 2007
    Location:
    Las Vegas,NV
    #24
    it has a Power Pc G5 chip the intel mac are better
     
  25. Telp macrumors 68040

    Telp

    Joined:
    Feb 6, 2007
    #25

    Well obviously the new intels are better, thats why they were a major update...
     

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