My "Disc Utility" will bring up its window on my desk top but it just keeps rotating the whirly symbol and will not fully open. Just keeps searching and searching. When I tried to report this to Apple the same thing happened with the Apple Reporting window. Just kept sending and never stopped. I let both go for 18-20 minutes and nothing. this means I can't repair permissions or anything else. Before this my optical drive would not open either and I had to remove it and manually open the door and get the CD out. I don't know if this is a cause/effect relationship for the above problems. I wore a grounding strap as I always do whether Mac or PC. Any thoughts or suggestions?