Discolouration/patch on rear glass (iPhone 8)

Discussion in 'iPhone' started by IamDave, Sep 25, 2017.

  1. IamDave macrumors regular

    IamDave

    Joined:
    Mar 10, 2015
    Location:
    North Yorkshire, United Kingdom
    #1
    I noticed the other day that there appears to be a slight discolouration on the rear glass on one side. I’m not sure if this is something on the glass causing this but whatever it is it won’t clean off. It’s quite noticeable under any lighting and when wiping with a damp cloth it seems to hold on to water and reveals exactly where it is.

    I wonder if it’s a patch of oleophobic coating missing or something as it seems slightly more grippy in this area than others.

    The area circled in red is the patch I’m talking about (difficult to catch on camera but you can just about make out a line in this circle where there is a colour difference)
    [​IMG]

    When wiped with a damp cloth
    [​IMG]

    Any ideas?
     
  2. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
  3. IamDave thread starter macrumors regular

    IamDave

    Joined:
    Mar 10, 2015
    Location:
    North Yorkshire, United Kingdom
    #3
    Tried some screen cleaner I bought a while ago for my iMac and an alcohol based lens wipe to no avail.
     
  4. willmtaylor, Sep 25, 2017
    Last edited: Sep 25, 2017

    willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #4
    Normally, I’d say live with it. However, that’s a large patch, it’s brand new, and most places have plenty of stock.

    In your case, I’d suggest an exchange. You’ll get a brand new device hassle-free.
     
  5. Newtons Apple, Sep 25, 2017
    Last edited: Sep 25, 2017

    Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #5
    If it bothers you for sure get it replaced. Like williamtaylor said, lots of stock, they should give you a new phone on the spot.

    Make sure you backup!
     
  6. IamDave thread starter macrumors regular

    IamDave

    Joined:
    Mar 10, 2015
    Location:
    North Yorkshire, United Kingdom
    #6
    Thanks for the replies. Spoke to Apple who suggested returning it under the 14 day policy. Checked stock online and none of my nearest stores appear to have any in stock and the nearest one is over an hours drive away. Might just stick in another order and put up with this one until I reach the end of the returns window and all being well I should receive a new one by then (1-2 weeks).
     
  7. IamDave, Sep 26, 2017
    Last edited: Sep 26, 2017

    IamDave thread starter macrumors regular

    IamDave

    Joined:
    Mar 10, 2015
    Location:
    North Yorkshire, United Kingdom
    #7
    Managed to call Apple today about extending the return window due to the current stock shortages and was directed to their sales department. Very helpful they have agreed to extend the return window for me and I’ve placed an order for a new phone (made payment as normal) and will return the current one for refund once the new one appears.
     

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6 September 25, 2017