... is that I contacted Amazon customer service and asked what would happen if a computer was purchased, opened and booted-up (used) and then was returned without a defect or a shipping error on Amazon's part. I quoted exactly what the Amazon customer rep typed in reply.
I have also been an Amazon customer since it opened, and when I queried the company in the past I was informed that unless there is a problem with the computer i.e. the wrong item shipped or an obvious defect, a restocking fee applies.
It only makes sense to me that most retailers would charge a restocking fee considering the level of abuse of return policies, especially when it comes to consumer electronics. Expercom, a Mac specialist retailer, charges 15% for open-box returns.
Someone else can contact Amazon and see if they provide a different answer, but I am going to assume that my past experience and what the customer service rep told me an hour ago is indeed Amazon's policy. Amazon's policy may have changed since the last time you returned a computer to the company.
