Thanks to DishNotWork, tonight was the most frustrating evening I have experienced in my entire adult life. We were not going to be home for the start of SuperBowl XLII, so I set up the DVR on my DishNotWork system to record the SuperBowl and the post-game show that was listed on the program guide. When we returned home, we began to watch SuperBowl from the beginning of the DVR recording. At 3 hours and 5 minutes into the playback, near the beginning of the 4th quarter, the DVR stopped and switched to live TV. At this point, it was a few minutes after 10:00 p.m. Eastern Time, and there was only 10 seconds left in the football game. Two touchdowns – one by each team – had been scored between the end of our DVR recording and the beginning of our live TV. We had, it seems, missed almost all the 4th quarter. Despite my attempts to do so, your non-service rep confirms it is impossible to go back in time on the “live” DVR earlier than the point at which the “recorded” DVR program ends. I have had DishNotWork service for over three years now, and I have contacted you people more than once over that period about this same problem. Your response is always the same – add extra recording time beyond the time block shown in your on-screen program guide. Of course, when the program I wish to record is the 3rd or 4th cascaded basketball game of a Saturday, those extra time blocks I’m supposed to throw in get kinda large, killing much of the supposed 200 hours I have available on my DVR. And heaven help me if I want to record two separate programs that happen to be on two different channels! The best part of the conversation was when your non-service rep (see below) tried to explain to me that you get your program guide from a “third party” and the “third party” is the one who sets the length of the programs! (Makes one wonder why *any*body at DishNotWork draws a salary.) Despite my having raised concerns about this flaw in your technology for more than two years, you have seen fit to do nothing about it. So as of tonight I have advised your customer non-service rep “Gabriel – operator code ‘GYP’” – most appropriate, I thought, as he told me his code – to terminate my DishNotWork service. This he has done. I have also asked him to give me a 6-month retroactive credit for a small part of the non-service I have been receiving for the past three years. This he says he cannot do. When I ask him to connect me to a person who *can* make this adjustment, he says he can’t do that, either. So here I am, trying to find someone at DishNotWork who can make decisions. Please put me in contact with the person in your organization who can make decisions. I have yet to find even one such person. We're off to DirectTV now...not only do they have better hardware capabilities but they also have MLB PayPerView. Just wanted to post that SOMEWHERE...thanks!