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badlydrawnboy

macrumors 68000
Original poster
Oct 20, 2003
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I just bought a 4 TB SanDisk Extreme Portable SSD. I've tried to erase/format it with Disk Utility on two different computers: a new 14" MacBook Pro, and a 2017 iMac Pro. I clicked on the external volume, selected erase, then AFPS for file system, then clicked the "Erase" button.

The drive disappears from the desktop, but Disk Utility seems to get stuck on the "Unmounting Disk" step. It says "Erasing 'Extreme SSD' (disk4s1) and creating 'Photos'" and then under that it says "Unmounting Disk", but after 10 minutes nothing has happened.

What's going on?
 
Update: I did a bit of research and saw a suggestion in another thread to select "Show All Devices" in the "View" menu in Disk Utility, and then click on the parent drive/volume and erase that. In this case, I selected AFPS and then GUID Partition Map. It unmounted the disk, but is now hung up on the "Creation the partition map" step. I have to force-quit to get out of Disk Utility and stop the process.
 
Or...you can just be patient and let it run. I firmly believe that we cause many of our own problems by interrupting tasks that are running fine but just taking a long time.
Erasing a 4 TB disk has never, and should not, take more than a minute or two—regardless of what you believe. I've been using Macs for >30 years and formatting disks for >20 years.
 
Erasing a 4 TB disk has never, and should not, take more than a minute or two—regardless of what you believe. I've been using Macs for >30 years and formatting disks for >20 years.
I agree, bit I would still wait to be absolutely sure. If that isn't the problem, it might be that the firmware on the SSD is not compatible or up to date. Unfortunately, SSDs can be more troublesome than hard drives. Is there any SanDisk app to check/update the firmware?

Also, can you try formatting it on a Windows machine? That might fix whatever problems exist and permit you to then reformat again on the Mac.
 
I agree, bit I would still wait to be absolutely sure. If that isn't the problem, it might be that the firmware on the SSD is not compatible or up to date. Unfortunately, SSDs can be more troublesome than hard drives. Is there any SanDisk app to check/update the firmware?

Also, can you try formatting it on a Windows machine? That might fix whatever problems exist and permit you to then reformat again on the Mac.
Unfortunately, I don't have access to a Windows machine.

I was just browsing the forums on SanDisk's website and found this post. So, it seems I'm not alone. SanDisk needs to update the firmware of their drive to be compatible with OS 12 Monterey, but there are no firmware updates available on their support page.

I may just return the drive and go with another manufacturer. It sounds like SanDisk support is terrible and they weren't able to help the person that posted that thread.
 
Great find! I had to abandon two Samsung portable T-5 SSDs because Samsung never fixed a firmware problem with Macs. If you are lucky enough to have the option of returning the SSD, do it.
 
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Great find! I had to abandon two Samsung portable T-5 SSDs because Samsung never fixed a firmware problem with Macs. If you are lucky enough to have the option of returning the SSD, do it.
Yep, bought it from Amazon. They have a good return policy.

Which manufacturer is best with firmware updates for Mac? Maybe I should get one of the OWC SSDs? They're about 2x the cost of Samsung or SanDisk, but OWC is a Mac-focused brand and their service is excellent, so maybe it's worth the cost difference.
 
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You need to use a Mac that is using macOS Big Sur or before to format this. There is a bug in Monterey that will not allow you to erase an external SSD.
I just bought the 2TB SanDisk Extreme Portable SSD from Costco.com and didn’t have any issues formatting it with Monterey.
 
I just bought the 2TB SanDisk Extreme Portable SSD from Costco.com and didn’t have any issues formatting it with Monterey.
I connected it to a Windows computer and verified it has the latest firmware. SanDisk dashboard on Windows reports it has firmware version 3000 which seems to be reported on the Mac as Version 30.00 in the USB section of System Information.
 
Try formatting it as hfs+ or even exFAT. I’ve found that occasionally Disk Utility has trouble until you do this in between step.
 
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Update: I tried formatting as exFAT and HFS, didn't work. I plugged it into my wife's MacBook Air, which is still running Big Sur. It erased and formatted as AFPS within 15 seconds. Seems to be a Monterey issue with this drive.
 
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Update: I tried formatting as exFAT and HFS, didn't work. I plugged it into my wife's MacBook Air, which is still running Big Sur. It erased and formatted as AFPS within 15 seconds. Seems to be a Monterey issue with this drive.
Monterey is very buggy and I've also had issues formatting drives. Fortunately I have Parallels with ARM Windows and drives that won't format in Monterey format perfectly in Windows. The problem isn't your lack of patience, as others have wrongly suggested.
 
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Monterey is having trouble formatting SSD drives. Apple will fix it eventually.
 
... The problem isn't your lack of patience, as others have wrongly suggested ...

Agree. Waiting for many minutes to hours on end for a erase / format operation isn't really the solution. As even after it may actually finish there is an issue that is happening and it will happen each time your machine reboots (and probably wakes up from sleep also).

Whether it's Monterey (Apple) or Sandisk - the issue is significant.

I've a 500 GB Sandisk Extreme (v1) USB C. The device takes FOREVER to get recognized by Monterey [no issues and super fast on High Sierra (iMac), Catalina (MacBook Air) and Big Sur devices (M1 Mac Mini)]. On Monterey (M1 MacBook 14) its dog slow / almost inoperable.

When you hook up this small drive (500gb) - encrypted APFS - it takes way too long to attempt to mount. Eventually it'll mount (~ 5 - 10 mins) but once mounted will be slow. Accessing files via Finder is like slow motion animation as you click on a directory and it expands to show contents, etc..

Running any speed test (Black Magic or AJA) with that disk as a target on Monterey you'll initially see speeds of approx 1-5 MB/sec. If you leave your machine alone (not running any tests) for another 10-15 mins and run the test again you may see improvement and speeds of ~ 250-350 MB/sec. You'll face the same issue again if you reboot your machine (and most likely if it goes to sleep and wakes up again).

If you decide you want to ERASE and reformat the drive -- that will take a LONG time. With this 500GB drive - an ERASE and Format operation (APFS Encrypted) - it must have sat there erasing for around 10-15 mins and then partitioning the drive for ~ 1 hr and then it finished the operation successfully (I've done the numerous times on prior MacOS versions and it all happens within 2-10 seconds or less with this very drive before and again after I did above).

So definitely some issue with the interaction of the Sandisk Firmware / controller stack with Monterey USB / storage / filesystem drivers.

I know there has been zero change on my Sandisk from a firmware perspective. It's obvious something changed in Monterey's USB / storage / file system stack (might well be for the better long term) that is impacting this and possibly other devices.

I have a feeling this is going to have to be addressed by Apple and not Sandisk (as they don't have a way to update firmware for MacOS only users). If Apple doesn't do something to enable these devices to actually be functionally usable again they most likely bricks for us end users as they aren't really functionally usable.

Just my two cents on this. Any line Apple is feeding all of us that its a Sandisk (or XYZ vendor) issue isn't actually helpful at all. It well might be a Sandisk issue and their implementation of some standards (or lack of proper implementation) in the past. BUT that issue didn't seem to rear its head until Apple made some changes to the Apple controlled software stack. Apple should have implemented their change(s) in a manner that it supported the older method as well as their newer method in interacting with these devices (you'd think they actually do some QC with various popular accessories such as external USB C drives ... LOL)

Not sure if this is impacting all Sandisk Extreme variants. Sandisk makes the following models:

  • Sandisk Extreme (V1)
  • Sandisk Extreme Pro (V1)
  • Sandisk Extreme (V2)
  • Sandisk Extreme Pro (V2)
[edited to fix typos / grammar / etc]
 
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Monterey is having trouble formatting SSD drives. Apple will fix it eventually.
I haven't tried (and won't), but has anyone else who is facing similar issues tried the latest Monterey Beta ? Wonder if that has any fixes in it for this issue.
 
Has anyone tried using diskutil in a Terminal window to format the disk? e.g.,

Code:
sudo diskutil partitionDisk /dev/disk# 1 GPT APFS VolumeName 100%

The /dev/disk# is obtained by running diskutil list
 
Has anyone tried using diskutil in a Terminal window to format the disk? e.g.,

Code:
sudo diskutil partitionDisk /dev/disk# 1 GPT APFS VolumeName 100%

The /dev/disk# is obtained by running diskutil list

Kinda worried someone is going to blow out their main drive partition accidentally by issuing the partition disk against the wrong disk (please don't try above unless you are comfortable with diskutil from the command line and know your various disk devices, etc..)

I'll try doing it from the command line a little later and update this particular post - but am pretty sure in another thread someone else tried everything including multiple filesystems etc and even from the command line on it.
 
Kinda worried someone is going to blow out their main drive partition accidentally by issuing the partition disk against the wrong disk (please don't try above unless you are comfortable with diskutil from the command line and know your various disk devices, etc..)
There is always that danger, one has to be meticulous and careful. However, diskutil list does produce a list of all attached disks, and it is fairly easy to find the external you want to partition. Just be careful to use that disk # in the command.
 
Found a simple workaround for this problem. It was driving me crazy because I have 2 of these 4TB SSD's, and they format fine on Windows. The workaround is simple: simply use a slower USB 2 cable, which for me is simply using the USB-C cable that came with the AC adapter for my MBP (Intel). When I used that cable with the Sandisk Extreme v2, then Disk Utility formatted the drive in about 20 seconds. After it's formatted, then going back to the stock cable immediately returned the speed to normal.

Clearly a bug in Monterey, but the simple workaround did the trick after countless hours trying to wait out Disk Utility.

Hope this helps somebody else...
 
Found a simple workaround for this problem. It was driving me crazy because I have 2 of these 4TB SSD's, and they format fine on Windows. The workaround is simple: simply use a slower USB 2 cable, which for me is simply using the USB-C cable that came with the AC adapter for my MBP (Intel). When I used that cable with the Sandisk Extreme v2, then Disk Utility formatted the drive in about 20 seconds. After it's formatted, then going back to the stock cable immediately returned the speed to normal.

Clearly a bug in Monterey, but the simple workaround did the trick after countless hours trying to wait out Disk Utility.

Hope this helps somebody else...
Hmm…I’m gonna try that. I spent hours trying to format an external drive yesterday. Finally had to dig out my daughter’s 2016 MacBook Air and format it HFS+.
 
Hmm…I’m gonna try that. I spent hours trying to format an external drive yesterday. Finally had to dig out my daughter’s 2016 MacBook Air and format it HFS+.

I can confirm that the workaround reported by KenS worked for my new SanDisk Extreme Portable 4 TB drive. I had the same problem with Disk Utility on Monterey not being able to unmount until I switched out for an older cable; it then unmounted and erased and reformatted perfectly with APFS.
 
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Kudos to KenS (and others) who "found the workaround".

Now the questions:
- What's the difference between the USB2 and USB3 (and faster) cables that's causing this?
- What's the difference that determines "the speed" of the cables?
- Is it a matter of internal wiring and connections?
- Or... something else?
 
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