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Shanghaichica

macrumors G5
Original poster
Apr 8, 2013
14,164
12,552
UK
I have the new Apple TV 4K. Everything is working fine accept for Disney plus. It keeps coming up with a HDCP issues and refusing to play any content. All other streaming apps work fine and I didn’t have this issue with my old Apple TV.
 

Shanghaichica

macrumors G5
Original poster
Apr 8, 2013
14,164
12,552
UK
Had that happen. Restarting the atv helped.
I’ve tried restarting but it’s not helping. I was thinking of picking up a fire TV stick as they are on sale. I hate the things but my kids are getting quite upset about not being able to watch Disney plus.
 

mallbritton

macrumors 65816
Nov 26, 2006
1,010
302
Have you deleted/re-installed the app? If not, do that, but before you re-install do a hard restart of the device by holding down the Back+TV buttons until the light on the front blinks.
 

Weaselboy

Moderator
Staff member
Jan 23, 2005
33,119
13,474
California
I have the new Apple TV 4K. Everything is working fine accept for Disney plus. It keeps coming up with a HDCP issues and refusing to play any content. All other streaming apps work fine and I didn’t have this issue with my old Apple TV.
It is working fine for me using an HDMI cable. How are you connecting it to the TV?
 

Shanghaichica

macrumors G5
Original poster
Apr 8, 2013
14,164
12,552
UK
It is working fine for me using an HDMI cable. How are you connecting it to the TV?
HDMI cable. I have no issues with any other streaming apps. Only the Disney + app. Also on never had this problem with my old Apple TV.
 

Casey Royals

macrumors member
Sep 25, 2016
88
23
Melbourne, Australia
I have the same thing happen regularly happen, restarting the Apple TV resolves the problem, until the next time.

Last time this occurred I switched to the Disney+ app on the LG TV‘s OS and it played without issue, indicating the problem is wit the Apple TV/Disney+ app.
 

macfacts

macrumors 601
Oct 7, 2012
4,347
5,166
Cybertron
I have the new Apple TV 4K. Everything is working fine accept for Disney plus. It keeps coming up with a HDCP issues and refusing to play any content. All other streaming apps work fine and I didn’t have this issue with my old Apple TV.
App also fails to load on my note 9. Use to work, not anymore.
 

Shanghaichica

macrumors G5
Original poster
Apr 8, 2013
14,164
12,552
UK
Are they certified cables?
Yes. I bought a brand new cable. Changed out the cable and even tried and different HDMI port. The exact same thing. Not working. All my other streaming apps work. Only Disney plus doesn’t. Now I’m going to have to get a fire TV stick just for Disney plus.
 
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