Display Issues, Out of Warranty.

fenderbass146

macrumors 65816
Original poster
Mar 11, 2009
1,090
468
Northwest Indiana
So I recently bought a 15" Retina 2012 used. The computer was in great shape and everything appeared fine initially. However after taking it home and using it I started to see some major display issues.


I have a small "mara" spot on the bottom of the screen, 2 small dead pixels, screen flicker occasionally, and the worst of all really bad image retention after a minute or two of the same picture being on the display. Returning to the seller isn't really an option.

Now I have four options.

1. Deal with it.
2. Bring it to Apple and beg my case. It's ridiculous that they haven't addressed this issues on a laptop sold as the best mobile display on the market. Maybe they can give me a deal because it's obviously a manufacturer defect. There is no damage to the computer. Does anyone have any experience with getting Retina Displays replaced. Cost?
3. Fix it myself. It looks like I can get displays on eBay for $270 which should resolve the issue. The repair looks relatively easy. (I would replace the whole top case)
4. Sell it as is. I'm thinking I could easily get $1200 for it probably and find another one.
What do you guys suggest.
 
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iPad Retina

macrumors 6502a
Jan 6, 2013
754
58
Toronto
Lol, I bought my used to with ghosting, in Toronto they gave me a quote of $642 as its out of warranty.

Lol, then I went back to a different store in Toronto and told him about the ghosting, and told me if you see, we'll take care of it
 

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iPad Retina

macrumors 6502a
Jan 6, 2013
754
58
Toronto
First I would try to bring it back to Apple and see what they say first, it's worth a try!, what I did was go to 2 different Apple stores and call apple tech support (which was kinda useless)

If you can't then try to live with it, but if it's to severe, you should just sell it.

GOOD LUCK #
 

fenderbass146

macrumors 65816
Original poster
Mar 11, 2009
1,090
468
Northwest Indiana
First I would try to bring it back to Apple and see what they say first, it's worth a try!, what I did was go to 2 different Apple stores and call apple tech support (which was kinda useless)

If you can't then try to live with it, but if it's to severe, you should just sell it.

GOOD LUCK #
Wow thats good to hear. I'll have to try that. I have three within 40 miles of me. So I got three shots lol. Honestly even if they cut me a deal like $300 or under I would do it.
 

iPad Retina

macrumors 6502a
Jan 6, 2013
754
58
Toronto
What number? Also did you have to pay anything for the call.
1800 my apple no i didn't pay, but when i went to apple store, my intention was to fix my migration, from my last visit. when i asked them about the ghosting problem, They didn't check my serial number this time but they just told me well take care of it.
 

maflynn

Moderator
Staff member
May 3, 2009
63,852
30,369
Boston
Call apple it kinda esclated the incident
What will escalating the ticket do? The computer is going on three years, and its out of warranty. Apple may honor a warranty that just expired, but they'll not touch one that's been long gone.

Perhaps you should pursue this with the person you purchased the computer from? If you used Paypal, open a dispute.
 

fenderbass146

macrumors 65816
Original poster
Mar 11, 2009
1,090
468
Northwest Indiana
It was Craigslist. I picked it up for $1100 so I'm still overall happy with it coming from my 2013 13" with 4 GB of ram. I'm willing to pay to get it fixed also, I'm just hoping apple will have some compassion as it was a widely known issue. Even if they gave it half off as opposed to $600+. I have always trusted Apple products that's why i buy used then to get there product that is suppose to have the best display ever made and to end up getting the worse one I have ever seen from them is ridiculous. The whole lg Samsung screen debacle is ridiculous that you are basically getting a toss up if your computer is going to be good or bad is terrible.
 
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