The iPhone 5 is a small update...
I stopped reading at this point.
I've had some grotty service at Apple stores well before the iPhone blew up, not sure if it means anything, unless the complaints about Apple customer service start exploding... not hearing much of that.
What happened?
I am not self entitled. Apple doesn't owe me anything. I am not the type of user you are taking me for.
Don't take me for one of the people who don't see the update as worth it. I like my iPhone 5. It's just that most new numbered iPhones have major upgrades. This one had a taller screen and LTE... but this isn't innovative. Bigger phones have been done, LTE is nice but it's just a speed upgrade. The physical design of the phone isn't "that" much different than the 4/4S.
I wonder how long it will take Apple to truly revitalize iOS?
Yes, you are. Your OP indicates that you expect Apple to give you a replacement without paying the fees that you've agreed to when you purchased AppleCare Plus and allow you to switch colors while at it.
The iPhone glass never shattered until the iPhone 4 came out. They used to be durable.