Dlink cable modem woes

baummer

macrumors 6502a
Original poster
Jan 18, 2005
951
27
Southern California
I recently purchased a new cable modem, a Dlink DCM-202. It's been working great until last night. Suddenly the ethernet light dropped. I have the Dlink connected to my Wireless Motorola router.

I tried connecting the Dlink directly to my mini, and after a reset holds the connection for 5 minutes, and then the ethernet light on the modem either goes dead or it stays a solid green (it usually blinks during use). At that point the connection is dropped, even though the mini still reports it as having an active IP.

I've contacted my ISP, Charter, and they say there's nothing wrong on their end and that I should contact Dlink support. So far Dlink support has treated me like an idiot and I've done everything they've asked time and time again and it just hasn't worked. I've been up all night trying to get it to work, but no dice.

Anyone else have problems with Dlink modems? What course of action is best? Should I just buy a different brand? I never had this problem a couple years ago with my Motorola modem (should have kept it...).
 

mmmcheese

macrumors 6502a
Feb 17, 2006
948
0
Not sure what to say. My experiences with D-Link have been that their hardware is terrible, the software/firmware for the hardware is worse, and that their technical support is about as useful as a third nipple.

How long have you had it? Maybe you can return it and find something else?
 

baummer

macrumors 6502a
Original poster
Jan 18, 2005
951
27
Southern California
mmmcheese said:
Not sure what to say. My experiences with D-Link have been that their hardware is terrible, the software/firmware for the hardware is worse, and that their technical support is about as useful as a third nipple.

How long have you had it? Maybe you can return it and find something else?
I've only had it for 19 days. It worked fine the first 18 of them.
 

mmmcheese

macrumors 6502a
Feb 17, 2006
948
0
baummer said:
I've only had it for 19 days. It worked fine the first 18 of them.
I'd try returning it (if the store has a decent return policy) and trying to find a better brand then. It might sound a bit extreme, but in my experience that's the only "solution" I've found that works with D-Link gear.