DNS Email Issue

Discussion in 'Web Design and Development' started by John J Rambo, Mar 8, 2011.

  1. John J Rambo macrumors member

    Mar 10, 2010

    Im having an issue with my email address that I have registered at 123-reg.
    I registered my domain with them and set up my email address and it was working fine until I set up hosting with another company and changed the nameservers with 123-reg as per the hosting company.

    Now I really dont know much about this side of things but now I cant receive any emails but I can send them.

    Any help would be great!!!
  2. John J Rambo, Mar 8, 2011
    Last edited by a moderator: Mar 8, 2011

    John J Rambo thread starter macrumors member

    Mar 10, 2010
    I was told this by 123-reg, can anyone offer any advice on how I go about doing this?

    "If you are hosting through your current nameservers you will need to provide 123-reg with the IP address of your hosting server, we will then point your domain to your hosting via our DNS pages instead."

    Can anyone please shed some light on this as I dont know how to get my email back up and running.

  3. designguy79 macrumors 6502

    Sep 24, 2009
    Your new hosting company should be able to help you. Most of the time, e-mail hosting is included with a web hosting package.

    If for some reason they don't, I would recommend using Google Mail -- they allow you to use their "gmail" system with your domain name.
  4. rwinslow macrumors newbie

    Mar 8, 2011
    123 domain pointing options

    Hi there, I work with 123.

    There are two options to point a domain name to hosting :
    - changing the name servers to point away from 123 name servers
    - chnaging the A record within 123 to point to your hosting

    If you change the name servers, which contain the a record and mx records, then the 123 MX servers (used to handle email) are then not set on the domain, and email does not work. MX exist within name servers.

    If you change the A record (check 123 help files, change @ and www) to point to your hosting, then 123 name servers are in use, the mx settings are set to use 123, and only your hosting redirects away.

    By the sound of it you changed the name servers right now.

    If you want, reply back with your domain name and I can check it out for you.

  5. John J Rambo, Mar 9, 2011
    Last edited by a moderator: Mar 9, 2011

    John J Rambo thread starter macrumors member

    Mar 10, 2010
    thanks so much for your help, its been driving me nuts! my domain name is avenue19nidotcom

    thanks again!

    So do I reset the nameservers to point to 123 reg and and then change the A record to point to my hosting ip?


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