do all 2014 rImacs have image retention?

Discussion in 'iMac' started by macmee, Oct 28, 2016.

  1. macmee Suspended

    macmee

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    Dec 13, 2008
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    Canada
    #1
    Respectfully, please remember that this is a problem that can develop gradually over time. So if you haven't had your mac for ~2 years and if it's not a 2014 rImac, *please* point that out if you reply. Your new Mac can have retention but realistically it just hasn't had time to develop yet, or perhaps you don't use dark blue/black interfaces (like photoshop, sublime or solarized dark theme in whatever app) enough to notice white on blue/grey burnin.

    My 2014 rImac had really bad image retention. It developed over time and got worse and worse.

    I'm getting it fixed now. My fear is that the new panel will also have retention and this time, break after my applecare is out, leaving me out to dry. Maybe like 80% of rImacs have this problem and I exacerbated it because I use my iMac *a lot* and also the retention is mostly noticeable when you switch to a dark screen and since a lot of users probably dont do this often they might not notice they have this problem.

    Please also know that you might not even *know* that you have image retention because a lot of the times it is only visible on dark blue or grey screens, NOT black.

    To test if your screen has retention of light on blue/grey colors:

    1. open this image http://i.imgur.com/5D5q6JL.png and set it to your background on a different space, so that you are ready to switch over to this space to investigate the intensity of the burn in

    2. now open 2 tabs of safari, https://www.washingtonpost.com/ and http://www.nytimes.com/ and leave them for 30 seconds to 5 minutes depending on how intensely you want to test. Basically, just open up enough tabs to fill your ENTIRE screen (or as much as possible) with a WHITE background and BLACK text

    3. Ok after that's been up for 30 seconds to 5 minutes, switch over to the desktop space with the blue background and inspect your panel. When I first noticed the problem on my panel it was very subtle and I had to look very closely. After just several months, just about anything, including the red apple in macrumor's logo, would burn in very noticeably even after 30 seconds of exposure. So take a good hard look.
     
  2. Lava Lamp Freak macrumors 65816

    Joined:
    Jun 1, 2006
    #2
    Here is a website that is good for testing retention.
    https://marco.org/rmbp-irtest.html

    Sadly it's a lottery as not 100% of iMacs or panels have it. I've had numerous iMacs and other brand displays that exhibit image retention, and it always seems to have been that way from the start -- not developing over time. I started a thread for the several 2012 iMacs I went through that had it to varying degrees. (Of course the people at Apple Store acted like they'd never heard of it before.)

    Currently I have a 27" LG 4K IPS display which also has image retention issues, but it doesn't last long so I'm not worried about it. The retention I have is mainly noticeable in dark grey backgrounds.

    On one of my 2012 iMacs the retention was very noticable and wouldn't go away. Even after spending all day long in Windows I could still see the retained dock from macOS.
     
  3. phpmaven macrumors 68040

    phpmaven

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    San Clemente, CA USA
    #3
    I have the same iMac and the image retention has become horrendous over the last few months. I'm definitely going to be talking it in soon. Do you already have it setup to replace? Did they give you any hassle?
     
  4. macmee thread starter Suspended

    macmee

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    #4
    I had to go to the apple store several times to convince them of the retention because their retention test passes. Their test is pretty silly. What convinced them eventually was for me to re-install OSX, then use the computer in the store for abit to warm it up and then I followed those 3 steps in my original post and showed them the retention.

    After it's been fixed I'm debating selling it. I really don't want to sell it but I'm pretty sure these things are expensive ticking time bombs. If I tried getting the screen replaced without apple care I would be out quite a lot of money.
     
  5. steve23094 macrumors 68000

    steve23094

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    Apr 23, 2013
    #5
    At this point in time my 2014 riMac is not experiencing retention.
     
  6. macmee thread starter Suspended

    macmee

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    #6
    Hey,

    do you mind doing me a *huuuge* favour trying the retention test I described in my original post with a 5 minute burn time?
     
  7. macduke Suspended

    macduke

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    Jun 27, 2007
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    Central U.S.
    #7
    My late 2012 iMac at work has image retention issues. Is this ever a problem on the 5K iMac? I don't come into the iMac forum very often but I'll likely be upgrading to a new iMac at work as well as one at home when they update early next year.
     
  8. kgapp macrumors member

    Joined:
    Jan 6, 2004
    Location:
    Chicago, IL
    #8
    I just tried the described test (5 min) on my 2014 iMac 5k and saw no evidence of screen retention. I have seen this problem on a few other machines in the past so I understand what you are describing.

    My machine has been in use since launch day running 5 days a week for 8-10 hours per day. I am not sure if the issue you are experiencing is specific to your panel or if it is a matter of time before it affects me as well.
     
  9. redheeler macrumors 603

    redheeler

    Joined:
    Oct 17, 2014
    #9
    I had the issue show up on three different panels. Can't say every single one has it, but certainly a large number must.
    --- Post Merged, Oct 31, 2016 ---
    Assuming your iMac is still under warranty, Apple will replace your panel as long as there is proof an issue exists. It helps to bring in a photo clearly showing it.
     
  10. bbnck, Oct 31, 2016
    Last edited: May 21, 2017

    bbnck macrumors 6502

    Joined:
    Mar 19, 2009
    #10
    No retention issues on my refurbished iMac 5K 27-inch (Late 2015), purchased September. Tested for just over 4 minutes.

    Edit: A few months later I started noticing image retention - most noticeably in Launchpad and apps that use a a darker colour scheme such as Affinity Designer and PHPStorm. Went to an Apple Authorised Service Provider who replaced the LCD display. My iMac was ready to collect about 2 to 3 days later. I am certain it got worse over time, so if you are noticing it on your own Mac, your only option is to get the LCD panel replaced.
     
  11. pasadena macrumors 6502a

    pasadena

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    Socal
    #11
    No retention at all on my iMac 5K late 2014. I did both tests - yours and Marco's.
     
  12. macmee thread starter Suspended

    macmee

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    #12
    UPDATE:

    I got my iMac back with a new display. The retention issue is much better.

    However. I left xcode open for 5 minutes, came back and low and behold: there was a little bit of burn in.

    What. The. Heck.

    I guess I'll just use this panel until the burn in gets really bad again and get *A THIRD* monitor replacement right before my apple care expires

    and then sell this damned cursed machine for something else.
     
  13. SamPotts macrumors regular

    SamPotts

    Joined:
    Sep 25, 2010
    Location:
    Sydney, Australia
    #13
    I've had a 2014 riMac for around a year now and only just noticed the image retention issue since using it as my primary monitor. If I leave Mail open for long enough to read an long-ish email (a couple of minutes) and then switch to Sublime in full screen I can see the menubar and time etc.

    I'm going to take it into the local store and see if they will replace it (I have warranty left). I have photos of it happening if they're funny about it and try and blame the screensaver, brightness etc. I called the phone support which was a waste of time. I think that's really for people with no idea. They started out by getting me to reboot the machine haha! "Have you tried turning it off and on again?"
     
  14. havokalien macrumors 6502a

    havokalien

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    Apr 27, 2006
    Location:
    Kelso, Wa
    #14
    I have a 2009 27 inch iMac, a 2010 27 iMac, and a 2015 27 inch rimac did the test listed and noticed no burn in on any of them. I tried the non retina imacs just to see side by side any difference.
     
  15. killhippie macrumors member

    killhippie

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    Jan 12, 2016
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    UK
    #15
    I have had my Late 2015 iMac for almost a year now and have no sign of image retention whatsoever, specs are 1TB SSD, M395X GPU, i7 CPU and 16GB ram. My old 2011 iMac suffered image retention though a bit.
     
  16. maflynn Moderator

    maflynn

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    #16
    My 2015 iMac is just about a year old, and it exhibits no symptoms of image retention, is been the best computer I've own - I'm very happy with it
     
  17. gario1 macrumors newbie

    Joined:
    Jul 2, 2009
    #17
    My 2015 has awful image retention, very bummed out about it. Maybe AppleCare will replace but I live in a rural area so it would have to be done by UPS/FED EX.
     
  18. maflynn Moderator

    maflynn

    Staff Member

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    #18
    I would definitely get it replaced, there's no reason to put up with it, and the issue isn't going to away on its own, so deal with it now while your warranty is intact.
     
  19. macmee thread starter Suspended

    macmee

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    #19
    I find it strange that I got 2 in a row here with retention. It makes me think that I'm either doing something on the machine repeatedly which causes the retention or that maybe my machine is defective in some other way which damages the screen.

    Do you have an i7, and do you happen to do anything with your mac that maxes out the CPU and gets temperatures up to 90C+?

    I would love to, for example, perform the same computationally heavy task on my imac, on your imac for 5-10 minutes and then switch to terminal, photoshop or any app with a dark background and compare retention amounts. The most reasonable theory I've seen on here for retention is that running your mac hot is causing the retention.

    Because lets say the odds of getting a screen with retention are like 1 / 10, then the odds of 2 in a row would be 1 / 100 which just seems crazy to me. So I swear there must be something else weird going on here!
     
  20. andreyush macrumors 6502

    andreyush

    Joined:
    Oct 24, 2015
    #20
    How risky it's to buy an iMac actually? I want to buy one from late-2013 but when I enter this forum I see only problems with the screen and with the GPU. Are these problems so often encountered?
     
  21. macmee thread starter Suspended

    macmee

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    #21
    I'm sure there's people that have had no problems with their iMacs.

    Btw, my fan just started rattling in my iMac.

    I will be honest.... I would find it pretty hard to recommend the iMac right now given the apparently poor quality control I've experienced and because it seems like Apple is telling us they don't care so much about the iMac right now.

    If I wanted a Mac desktop right now I'd probably buy a 4k display and make a hackintosh tbh, or even just buy a mp5,1
     
  22. apfelmann macrumors 6502

    Joined:
    Jul 23, 2007
    #22
    I also bought an maxed out 2014 retina iMac. I have yet to test the retention, but my fan is also rattling a little ... and it gets so hot, the fans sound like a hurricane when my son plays Minecraft

    Still have apple care

    I wish I bought the base model in 2014. they don't have issues it seems ...
     

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