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Do all Apple employees deny yellow screen

S

solostars

macrumors member
Original poster
Mar 20, 2011
43
0
I returned my 4th ipad today. I had it for 14 days, had it on continuously, you know the whole nine yards. When they ask why are you returning it and you explain the yellow screen, I keep getting employees who answer like this is the first they are hearing of it. Is it me, but I thought this was pretty widespread. Did they do this to you? When I returned my others, not at apple store, they also denied hearing anything about it. Was curious what your experiences were. Thanks!!
 
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solostars said:
I returned my 4th ipad today. I had it for 14 days, had it on continiously, you know the whole nine yards. When they ask why are you returning it and you explain the yellow screen, I keep getting employees who answer like this is the first they are hearing of it. Is it me, but I thought this was pretty widespread. Did they do this to you? When I returned my others, not at apple store, they also denied hearing anything about it. Was curious what your experiences were. Thanks!!
Click to expand...

same experience as you, when I took mine back because of a yellow tint they acted like they had never heard of such a problem.

Its probably what they are told to say when they get trained to work in the apple store, never admit to faults
 
Macgeeza said:
same experience as you, when I took mine back because of a yellow tint they acted like they had never heard of such a problem.

Its probably what they are told to say when they get trained to work in the apple store, never admit to faults
Click to expand...
The yellow screen is caused by the glue used in the display. It can take a while to dry, and as such your display may have a slight yellow hue. This should fade eventually as the glue dries. If it doesn't, get it replaced under warranty.

I've not experienced any problems will yellow hues, and I've seen 3 different new iPads on the day of purchase (including my own)
 
The pink tint seems to be more a case of the backlight/LCD/calibration itself.

I'd LOVE to get some colorimeter data on grey squares on these supposedly tinted iPads... because I'm personally a bit skeptical...
 
I think Apple store employees are trained to say "I've never heard of that happening before", just as they're trained to say "as it turns out" instead of "unfortunately". Not sure why, probably something along the lines of keeping the customer happier.

With all the talk about yellow-ish screens, I wonder if that's actually the intended product and the 'perfect' ones are the defective ones. :D It wouldn't surprise me that much, many screens are artificially blue-ish. That said, I'm a big display snob myself (being a big fan of IPS screens and all), so I'd probably be doing the same thing if I were in your shoes (returning the yellow screen iPad!)
 
The123king said:
The yellow screen is caused by the glue used in the display. It can take a while to dry, and as such your display may have a slight yellow hue. This should fade eventually as the glue dries. If it doesn't, get it replaced under warranty.

I've not experienced any problems will yellow hues, and I've seen 3 different new iPads on the day of purchase (including my own)
Click to expand...

How long does the glue take to dry?, I used mine everyday for 2 weeks in the hope that the yellow would fade but it never did. So took it back for a refund. :-(
 
JoeG4 said:
I think Apple store employees are trained to say "I've never heard of that happening before", just as they're trained to say "as it turns out" instead of "unfortunately". Not sure why, probably something along the lines of keeping the customer happier.

With all the talk about yellow-ish screens, I wonder if that's actually the intended product and the 'perfect' ones are the defective ones. :D It wouldn't surprise me that much, many screens are artificially blue-ish. That said, I'm a big display snob myself (being a big fan of IPS screens and all), so I'd probably be doing the same thing if I were in your shoes (returning the yellow screen iPad!)
Click to expand...

I can confirm a slight yellow tint on parts of my screen went away. It's all the talk of pink and green tints I'm skeptical of. Yes, I can see some color shift with angle on mine. I'm wondering if that's all people are referring to. It's very mild and the overall uniformity of the screen is excellent...
 
There's no glue used on the LCD in the new iPad or any iPad ever. Only in the iPhone 4/4s. Why do people keep saying there is?
 
modelsown said:
There's no glue used on the LCD in the new iPad or any iPad ever. Only in the iPhone 4/4s. Why do people keep saying there is?
Click to expand...

There is something that causes yellow patches that go away, I'm not sure exactly what it is, but there is clearly some solvant or something in the device that evaporates/dissipates with use.
 
markie said:
There is something that causes yellow patches that go away, I'm not sure exactly what it is, but there is clearly some solvant or something in the device that evaporates/dissipates with use.
Click to expand...

Mine didn't even after 2 weeks of use. How long did it take yours for the white's to actually be white?
 
Macgeeza said:
Mine didn't even after 2 weeks of use. How long did it take yours for the white's to actually be white?
Click to expand...

A few days. Not this only applies to increased screen uniformity if part of it is more yellowish (a section of mine was). This does NOT apply to an overall "tint" that's why I said I'd love to see some colorimeter data. No offense, but I'm not sure I'm a huge believer in yellow/green/pink tinted iPads.

EDIT - just to be clear I'm NOT saying there aren't slight variances in panels/calibration/backlight LEDs/etc between batches. I'm just saying I highly doubt there's many that, if metered, would show up as being out of spec for a mobile device screen.
 
solostars said:
I keep getting employees who answer like this is the first they are hearing of it. Is it me, but I thought this was pretty widespread.
Click to expand...
Are you returning them to the (sales) Specialists in the front of the store, or are you booking Genius Bar appointments and dealing with the Geniuses?

In the small Apple Store that I worked at, there were often 10-20 different Specialists that worked throughout the day (from when the store opened to when the store closed). Busier stores would have even more Specialists scheduled per day.

Point being, the odds of one Specialist getting enough "I want to return my iPad because the screen is yellow" customers (for them to notice a trend) is pretty low.
 
Thanks for all your input. Today, I was taken to a return specialist, and she told me, if there was a yellow tint problem, she would be the one that would be aware of it. And my other 3 were at Springboard, the manager himself, looked at me like I was a computer illiterate chick. lol
 
Of course they are trained to say that "this is the first that I've heard of it". I would expect a company like Apple to have this in place when approached with defects in products. Notice they say this same line instead of just "never seen this before".
 
It is difficult at times to get them to admit that something might have the Apple name on it and be defective right out of the box.
 
It's obviously what they're told to say. When I first returned my iPad last year for backlight bleed, the first girl spoke to said "o dear another one??" the next time I went there she acted like the rest "this is the first I heard of it".

The funny thing is I know they're being told to say it because they ALWAYS say it even when I do call them regarding some problem they say it without fail and I don't even ask "Is this a common problem?"
 
Fruit Cake said:
It's obviously what they're told to say. When I first returned my iPad last year for backlight bleed, the first girl spoke to said "o dear another one??" the next time I went there she acted like the rest "this is the first I heard of it".

The funny thing is I know they're being told to say it because they ALWAYS say it even when I do call them regarding some problem they say it without fail and I don't even ask "Is this a common problem?"
Click to expand...

mabt it is just a particular wired Apple shop does that?:)

it can't be all of them, right?!
 
markie said:
A few days. Not this only applies to increased screen uniformity if part of it is more yellowish (a section of mine was). This does NOT apply to an overall "tint" that's why I said I'd love to see some colorimeter data. No offense, but I'm not sure I'm a huge believer in yellow/green/pink tinted iPads.

EDIT - just to be clear I'm NOT saying there aren't slight variances in panels/calibration/backlight LEDs/etc between batches. I'm just saying I highly doubt there's many that, if metered, would show up as being out of spec for a mobile device screen.
Click to expand...
First of all, you seem to forget that people look at screens with their eyes, not with their colorimeters. If I see pink tint with my eyes and colorimeter shows that its within spec, then it only means that those displays have not good enough specs to provide good quality viewing experience. You can't just tell your eyes to stop noticing this annoying tint because colorimeter says "it's within spec".
Second, absolute most of the screens of iPad 3, and pretty much all other devices, don't show this pink/green tint, which means that this tint is not an inevitable consequence of variance in screens (otherwise, every device in the world would have these problems, which is not how it is), but actually either a occasional defect in screen itself (which are always expected to happen every once in a while), or some quality control problem.
 
to the OP: Apple store employees are meticulously trained on what to say when dealing with customer issues. there are books written about this.


Oppressed said:
Of course they are trained to say that "this is the first that I've heard of it". I would expect a company like Apple to have this in place when approached with defects in products. Notice they say this same line instead of just "never seen this before".
Click to expand...
 
solostars said:
I returned my 4th ipad today. I had it for 14 days, had it on continuously, you know the whole nine yards. When they ask why are you returning it and you explain the yellow screen, I keep getting employees who answer like this is the first they are hearing of it. Is it me, but I thought this was pretty widespread. Did they do this to you? When I returned my others, not at apple store, they also denied hearing anything about it. Was curious what your experiences were. Thanks!!
Click to expand...


It's only widespread on forums like this. In real life it's a tiny percentage of the millions of owners, so it's not on anyone else's radar.
 
Macgeeza said:
How long does the glue take to dry?, I used mine everyday for 2 weeks in the hope that the yellow would fade but it never did. So took it back for a refund. :-(
Click to expand...

The real question is how long doesn't take people to stop saying there is glue on the display? It's been discussed over and over...THERE IS NO GLUE ON THE IPAD 3 DISPLAY.
 
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markie said:
The pink tint seems to be more a case of the backlight/LCD/calibration itself.

I'd LOVE to get some colorimeter data on grey squares on these supposedly tinted iPads... because I'm personally a bit skeptical...
Click to expand...

My guess is that next release of iPad, Apple will have some in store recalibration tools.

If they had this now, so many units would never have been returned.

Big loss on Apple's part.
 
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