I got my refurb 2.8Ghz iMac yesterday and every piece of shiny plastic had that pull-off plastic cover, the packing was immaculate, the boxes for the machine and the peripherals looked new and there was not so much as a finger-print smudge on any surface. I was gob smacked; this refurb got to me in better condition than most brand new PC hardware does! Is this the standard or an exception? because if this is standard for apple... I'm not buying anything but Mac refurbs in future when it comes to personal computers.