Do apple "geniuses" make you agree to one return and no more?

johnee

macrumors 6502a
Original poster
Based on this thread, I'm asking this question for people buying new computers which have problems from day 1:

has an apple "genius" told you they would exchange it for a new one, but you had to keep the new one? That is, even if the new one had the same problem, or even different problems... ?
 

Scarlet Fever

macrumors 68040
Jul 22, 2005
3,272
0
Bookshop!
I think if someone tells you that, you need to be finding a new AppleCentre!

When I got a G4 iMac a few years back, the display decided to die on me. It looked almost like the backlight had carked it. We took it back to the shop, and they didn't repair it; they put it out the back, and came back with a whole new iMac. But before they handed it over to us, they pulled it out of the box and turned it on to make sure it was working.

Gotta be one of my best experiences at an AppleCentre.
 

EricNau

Moderator emeritus
Apr 27, 2005
10,591
31
San Francisco, CA
I think if someone tells you that, you need to be finding a new AppleCentre!

When I got a G4 iMac a few years back, the display decided to die on me. It looked almost like the backlight had carked it. We took it back to the shop, and they didn't repair it; they put it out the back, and came back with a whole new iMac. But before they handed it over to us, they pulled it out of the box and turned it on to make sure it was working.

Gotta be one of my best experiences at an AppleCentre.
If only the official genius bars were as kind. :(
 

queshy

macrumors 68040
Apr 2, 2005
3,687
3
I'm glad that people are responding to this issue...I couldn't believe this story myself. The bill was just over $2000. This purchase aside, I bought an iMac from there, then a macbook pro, and my brother got a macbook. We're pretty good customers. But good customers or not, nobody deserves to be treated like that.

The genius actually said he couldn't feel the computer. It was very clearly vibrating!

I'll see what happens tomorrow...if they don't fix it I'm going to go crazy because we basically got screwed out of 2K.

What sickens me is that they actually wanted her to pay $150 for restocking because the machine is defective. That's basically saying this: "we messed up, if you want a good machine, pay 150".

I really am starting to think Apple has definite quality control issues. I'm really not that anal about my computers, but I had to exchange my iMac 4 times before getting a working one (5th one was a charm), and my brother had to exchange his macbook 4 times (2 vibrating mbs, one DOA). I am actually surprised my mbp was perfect.
 

Saikou

macrumors 6502
Aug 15, 2007
295
0
NE
I'm glad that people are responding to this issue...I couldn't believe this story myself. The bill was just over $2000. This purchase aside, I bought an iMac from there, then a macbook pro, and my brother got a macbook. We're pretty good customers. But good customers or not, nobody deserves to be treated like that.

The genius actually said he couldn't feel the computer. It was very clearly vibrating!

I'll see what happens tomorrow...if they don't fix it I'm going to go crazy because we basically got screwed out of 2K.

What sickens me is that they actually wanted her to pay $150 for restocking because the machine is defective. That's basically saying this: "we messed up, if you want a good machine, pay 150".

I really am starting to think Apple has definite quality control issues. I'm really not that anal about my computers, but I had to exchange my iMac 4 times before getting a working one (5th one was a charm), and my brother had to exchange his macbook 4 times (2 vibrating mbs, one DOA). I am actually surprised my mbp was perfect.
Jeez. This is ridiculous! I really hope you get it worked out... I'm sure if you assert yourself and talk with the manager that you'll get results.
 

PDE

macrumors 68020
Nov 16, 2005
2,470
7
I've had that happen to me, reluctantly agreed but got another defect one. Talked to the manager who agreed to take it back without a restocking fee. No problem.

With hindsight, I should never have agreed to blackmail like that. I will never do it again. if a product is defective they should replace it. Period. If ten new products are defective, they should replace all ten.
 

queshy

macrumors 68040
Apr 2, 2005
3,687
3
Thanks.

I'm really not asking for much...just what I paid for. "This computer vibrates" is not written on the back of the box. Something like that really hinders your productivity on a laptop...much more so than a dead pixel or something imo.
 

matttrick

macrumors 6502
Aug 28, 2006
371
0
ill tell you right now what i think is going on. alot of exchanges equals alot of new products no longer being new. this probably does not look good for the salespeople. my guess is they tell you this in hopes you don't question the issue, to keep you from making them look bad/costing the company money.

i doubt they can hold you to it, especially if you go over their head