I have now had 3 Mac's all with bad customer service and am getting very annoyed at them! first of all I had a white MacBook, I had it a while and was fine. But when a update to the OS came out it crashed the system and I had to re-install Tiger! Apple's customer service said they couldn't help me without Apple Care! It was there bloody update! 2nd I had a Mac Mini which I got and stopped working within 2 weeks. Sent it of for repair and it came back broken still, had to be sent back and forth 5 times until working and they refused to replace it before then! Lastly I just got a MacBook unibody as a gift 2 days before they became MacBook Pros :-( I rang them up and they said to bring it in and they can switch it, but because it was bought on a finance agreement the buyer would have to be there, I said thats fine I'll come up at the weekend. Drove 1 hour 45 to the nearest Apple store and everything seemed fine.... until they came out of the back with the manager. He said the banks are closed on weekends and finance agreements cannot be cancelled!! After about 20 minutes of arguing I was convinced they were not going to help me. I wouldn't have had a problem if they'd have said they couldn't return it at all on the phone, I mean, why should they? But they said they would and I drove right up there and they couldn't! Has anyone else had really bad experiences with apple? And how would I go about complaining?