Do Apple know about these iMac problems ???

Discussion in 'iMac' started by MrGeePee, Dec 4, 2007.

  1. MrGeePee macrumors regular

    Dec 1, 2007
    Hi, there seems to be a problem with allot of new iMac's.

    Ive read loads of threads about dead pixels on both the 24" and 20"

    Washed out screens on the 20"

    Loud noises coming from the iMac

    Unwanted shutdowns, and other screen problems.

    I haven't got my iMac yet, its due to arrive soon. I'm quite worried about mine having problems :( Ive spent ALLOT of money on it like everyone on here has, the last thing i want is to be having problems with it.

    I'm just curious, do Apple know about these faults?

  2. flopticalcube macrumors G4


    Sep 7, 2006
    In the velcro closure of America's Hat
    There is no evidence that many of the problems are more common on the iMacs than on any other computer. The screens on the 20" do tend to be prone to a color gradient and that is probably the cheap panel that Apple used. I am sure Apple is well aware of any problems on the iMac although they may not admit to them. They did, eventually, fix the notorious freezing bug and that was the biggest and most widespread problem, IMO.
  3. AlexisV macrumors 68000


    Mar 12, 2007
    Manchester, UK
    People who have problems tend to post about it. Those who are happy stay quiet.

    I'll rectify that by saying my 20" machine has been flawless since August 9th!
  4. mr.light macrumors 6502

    I'll second that. My 20" aluminum imac has been flawless! My wife loves it! In fact my brother was so impressed he went out and bought one for his family ( been trying to get him to switch for years) :D
  5. IChing macrumors regular

    Sep 25, 2007
    After the updates and Leopard I have no freezes or problems

    Best computer I have ever owned in 15 years.
  6. HLdan macrumors 603


    Aug 22, 2007
    Yeah the 20" was chosen by Apple to be a step piece to the 24". That's marketing, there's no issue with the 20", it's suppose to have a much lesser viewing angle so unless it's spot on it will look washed out at certain angles. Every company does that, the step piece will have something undesirable about it to get the consumer to buy the more expensive model.
  7. Hawkeye411 macrumors 68000


    Jun 6, 2007
    Canada EH!!!
    My 24" 2.8 C2E is absolutely wonderful!!!!!

    Fast and never crashes .... what more could I ask for?

    Well .... I cold ask for a $2500 rebate but I don't think that's likely :D

  8. gkroeger macrumors member

    Sep 15, 2007
    The problem is the perception that there are "a lot" of problem iMacs.

    1. A relatively few people post their issues repeatedly in many forums

    2. Apple sold 2 million computers last quarter. That's about 21,000 per day. Conservatively, 1/3 are iMacs, so that's about 7000 each and every day. If there really were problems with "allot" of iMacs, we would be talking thousands each day, not a few dozen or even a few hundred on discussion forums.

    All of this is not to say that there aren't real problems with some iMacs... but there are problems with some of any mass produced product.
  9. flipperanubi, Dec 4, 2007
    Last edited: Feb 24, 2011
  10. chadrob30 macrumors 6502


    Nov 13, 2007
    In front of my Mac.
    This is about the biggest BS line I've heard in a long while.
  11. Jonx macrumors 6502


    Nov 6, 2004
    lol I believe its a quote from the Job's Bible :p
  12. jzajenius macrumors newbie

    Dec 6, 2007
    If it weren't for OS X only running on Mac Hardware, and for their nice case designs I wouldn't be buying another Mac desktop ever again. I have had more problems with my eMac & iMac-G5 than any other piece of computer hardware I have ever owned! I think in many cases people need to justify their high-cost purchases by being overly optimistic.

    I have a dell P2-450mhz (cost a measly $70, 3 years ago) that i use for certain apps not available for OS X, and I have never had a problem with it. I have a Tandy-1000, Commodore64/Vic20, Amiga 500, apple IIgs and a tonne more legacy machines that still power up and run perfectly (20+years later).....

    It seems like the past few years Apple has been cranking out "Apple III's" on every all-in-one model.
  13. CashGap macrumors 6502


    Sep 15, 2007
    Music City, USA
    Yep. The numbers are difficult to absorb at first, leading to the "Did ANYONE not get a dud?!?!?" attitude.
  14. HLdan macrumors 603


    Aug 22, 2007

    Now you are not being realistic. Just because you have had a couple of Macs that were problematic doesn't mean that all are like that. I have been using the Apple Macintosh since Mac OS 8.5 and never had a defective product.
    Also just because your low cost Dell is perfect doesn't mean that the next person that buys one will have the best experience like you have.
  15. divedude macrumors member


    Mar 25, 2007
  16. vansouza macrumors 68000


    Mar 28, 2006
    West Plains, MO USA Earth
    Report back after you have your Apple. Worry is the interest you pay on something you never receive. Let us know.
  17. jzajenius macrumors newbie

    Dec 6, 2007
    As you can see by my previous post I have been using Apple machines since way before OS 8.5 (my Apple IIGS). Maybe it works so well because it has no hard drive etc??...or that it's not an all in one. I'm not saying they're all crap, but at the end of the day proprietary hardware restrictions annoy me and spending 3x the equivalent on hardware (which luckily is no longer the case with Apple's price drops over the past few years) is all fine and good as long as it works...

    I didn't point out the fact that the first eMac problem I had was with the internal VGA cable, which was a known (by Apple) problem before I bought the damn shouldn't they have recalled the defective units prior to me buying one...or is that too much to ask for a computer with 1/3 the specs at 3x the cost? Generally avoiding RMA's is good for business.
  18. eRondeau macrumors 6502a


    Mar 3, 2004
    Canada's South Coast
    Someday, friend, you too will understand. Peace. :apple:
  19. heatmiser macrumors 68020

    Dec 6, 2007
    To answer the question posed by the OP, of course Apple knows. They've known since the first complaint. That doesn't mean they're obligated (legally) to do anything. In fact, they aren't going to do anything until and unless their lawyers and accountants decide the costs of ignoring these issues exceed the benefits of pretending nothing's wrong. Until that scale is tipped, you're on your own.

    Just look at the 17" Powerbooks with the progressive screen decay issues. Apple ignored them every step of the way and eventually phased out the Pbook line entirely. You think they're ever going to acknowledge the issues that computer had? No way. They know, and they don't care. If you're going to buy an iMac, you'd best be prepared to debug it on your own. Or return it over and over again hoping to hit lightning with a bug-free model. Just ask the MBP owners who've played restock roulette.

    Naturally. People don't want to admit mistakes when they've spent more than twice as much on their computers as their neighbors. They want to believe their gear will work, no matter what, and they'll cling to the belief that their gear is superior, no matter what, until the illusion becomes too much to bear (usually by the 3rd or 4th yellow screen for MBP owners). Delusion is a powerful narcotic.
  20. aLoC macrumors 6502a

    Nov 10, 2006
    There's also sound distortion on the headphone port, something the previous white iMac didn't have.
  21. Queso macrumors G4

    Mar 4, 2006
    The screens are only "washed out" if you don't calibrate them, because the default settings are just horrible. Yes, it's a TNT panel and therefore there's a difference in the colours if you move your head up and down, but personally I have a chair in front of my computer desk rather than a space hopper so I don't notice that when I'm sat using the machine.

    My iMac has no unexpected shutdowns, no strange noises, no dead pixels and no static when using the headphone socket.

    So whilst the choice of screen by Apple wasn't the best, my iMac works perfectly as intended by those that designed it. I'm very happy with it :)

    In the numbers Apple are manufacturing there will be some duds, but that's a long way from a design defect as some here are screaming about.
  22. Sun Baked macrumors G5

    Sun Baked

    May 19, 2002
    As people amply point out it does have some TN display viewing angle issues likely made a bit worse with the glass panel.

    But looking at most panels from 10 ft. away shows that the display is generally uniform.

    If you calibrate the display, choose a desktop picture that doesn't make the issue jump out at you, and play with the viewing angle and brightness -- you'll get used to the display.

    Almost like people complain about fuzzy text, then get used to it.


    If anything the reflections off the glass panel may be more annoying, but that again is playing with the lighting. I stuck one of those white foam packing pads across the window to difuse the light from the window without blocking the sunlight.
  23. FastEddy macrumors regular


    Dec 8, 2007
    North Californie
    " ... Best computer I have ever owned in 15 years. ..."

    Well, its the best computer I've ever owned in 25 years ... and I have several mini-Macs, a MacBook, a Cube and had a G3 for a few months ... Happy as a clam with my new iMac ;)

    (Disclaimer: I'm an Apple "developer" and have been through the Apple service schools [1984 - 2 weeks before the 'Bowl announcement] ... I did notice a slight power supply noise through the built in speakers while playing Civilization IV ... probably a symptom of "amped up compression" routine in the software.)
  24. Washac macrumors 68020


    Jul 2, 2006

    Count up here how many are complaining...

    Think how many machines have been sold worldwide...

    Then consider that only people with problems will post on these forums...

    So in the scheme of things when Apple must be selling thousands worldwide and maybe less than 30 here complaining you have not got much to worry about :)

    Enjoy your new Mac...
  25. MrGeePee thread starter macrumors regular

    Dec 1, 2007

    Thanks for the reply guys.

    I'm buying it brand new from an independent company (14 day return policy)

    It comes with 1 year Apple guarantee as you would expect. If i get any problems with it, such as a dead pixel or unwanted shutdowns... will Apple exchange it for me?


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