Do Apple provide 24 Hour Engineer Call Out like Dell?

Discussion in 'Buying Tips and Advice' started by covertsurfer, Jan 12, 2009.

  1. covertsurfer macrumors 6502a

    Joined:
    Jan 18, 2007
    #1
    I am trying to convince my boss to buy Apple instead of Dell. His main argument is when you buy a Dell machine you can get an engineer to come to your place and fix the machine.

    Do Apple offer that?

    Thanks
     
  2. edesignuk Moderator emeritus

    edesignuk

    Joined:
    Mar 25, 2002
    Location:
    London, England
    #2
    Pretty sure they don't.

    Simple most fact based answer would be to just ask Apple though. Give them a call.
     
  3. nick9191 macrumors 68040

    Joined:
    Feb 17, 2008
    Location:
    Britain
    #3
    Nope unfortunately.

    Dell and HP are huge in the corporate world whereas Apple are nothing there, it wouldn't be viable financially for Apple to offer that kind of service.
     
  4. covertsurfer thread starter macrumors 6502a

    Joined:
    Jan 18, 2007
    #4
    Surely they need to start offering things like that otherwise businesses are not going to buy their products
     
  5. edesignuk Moderator emeritus

    edesignuk

    Joined:
    Mar 25, 2002
    Location:
    London, England
    #5
    They're so far evidently not overly enthusiastic about the corporate world.

    Don't expect this type of service any time soon, sadly.
     
  6. covertsurfer thread starter macrumors 6502a

    Joined:
    Jan 18, 2007
    #6
    Hmmm, what a shame.

    Apple just lost some cash!
     
  7. nick9191 macrumors 68040

    Joined:
    Feb 17, 2008
    Location:
    Britain
    #7
    Businesses don't buy their products anyway.

    You have a company full of workers, all they do is Microsoft Office and email, do you want to buy them a $300 Dell or an $1199 iMac, then multiply that for all of your 1,000 workers.

    There is also a lack of many business applications that they need, MS Access, Project, decent MS Exchange support etc.
     

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