Do Apple repair or replace defect units?

[Haziza]

Hello, had my Iphone 6 for some months now. S
Some days ago i did notice that when i click on the screen it makes a clicking sound, like if the screen is loose in the middle or something!

I did contact Apple and they sent it in for a repair.

Do Apple repair the Phone or do i get a new one? I don't want a used repaired one with a used battery and ****!!

Any know how Apple handle defect units?

 

[maflynn]

They do both, in some cases they can repair the phone, in others it will be replaced with a refurb. It all depends on what's wrong with the phone.

 

[firedept]

And if it is a refurb, it will be every bit as good as a new one.

 

[theaudiobully87]

Yes. I recently had an iPhone 6 replaced, but unfortunately, the replacement I received was damaged.

I've since resolved it with apple and I'm currently waiting for another replacement.

So depending on the problem, they will wither repair or replace your phone.

 

[hamiltonDSi]

I had 3 iPhone's 6 with the clicking screen problem. After the 3rd one developed the problem I said ***** it and jumped to the 6 Plus. Now my 6 Plus has the same problem.
It's a design flaw, i'll try to live with it until the 6S.

PS : My dad, my cousin and a lot of friends have the iPhone 6 and they all have the same problem.

 

[aristobrat]

I don't want a used repaired one with a used battery and ****!!

Apple uses both new and refurbished for warranty replacements. If refurbished, it comes with a brand new exterior shell (with a brand new serial (or equivalent) number printed on it) and a brand new battery. Even comes in the same plastic wrapping that new ones do.