Do apple replace faulty iPhones with refurbished or new units?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by FatBeard, Aug 7, 2012.

  1. FatBeard macrumors newbie

    Jan 10, 2010
    Hi, just wondering if apple replace faulty iphones with new or refurbished units? My mother has a two month old iphone which apple said they'd replace, however she wants guarantees that it's a new iPhone and not a refurbished one (don't ask).
  2. hobo.hopkins macrumors 6502a


    Jul 30, 2008
  3. FatBeard thread starter macrumors newbie

    Jan 10, 2010
  4. mkcee macrumors newbie


    Mar 12, 2012
    North America
    Actually, it's not refurbished - just remanufactured. I know because I had to get it done as well. The hardware (external parts like glass, screen, lens, buttons, etc) are all brand new but the actual software (the brain of the iPhone) is previously owned/used ... In a sense, it's better than a brand new, untouched iPhone because as the Apple genius guy was telling me, with remanufactured phones, there's that guarantee of the phone working absolutely because tests have been done on it to make sure it is still functional. :)
  5. rogerbarrett macrumors regular

    May 22, 2012

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