Do Apple Stores have a replacement stock for SE?

[James.K.Polk]

I realized this LCD ripple effect is a lot worse than I thought first... looking to go and exchange this weekend. The website says there are none of the 64 GB Silver available for pickup, but is there a separate stock for replacement devices? Refurbished (if even possible) is no problem.

 

[Bako-MacAddict]

I realized this LCD ripple effect is a lot worse than I thought first... looking to go and exchange this weekend. The website says there are none of the 64 GB Silver available for pickup, but is there a separate stock for replacement devices? Refurbished (if even possible) is no problem.

LCD ripple effect??? Never heard of it.

 

[James.K.Polk]

LCD ripple effect??? Never heard of it.

Nor had I. Really frustrated over here, otherwise perfect iPhone. Pressure from the front or back of the device (especially just to the right of the mute switch) causes a big ripple all along the left side of the screen.

 

[dcpmark]

Nor had I. Really frustrated over here, otherwise perfect iPhone. Pressure from the front or back of the device (especially just to the right of the mute switch) causes a big ripple all along the left side of the screen.

Stop me if you've heard this one before.....

A guy walks into a doctor's office, points to his arm, and says, "Doc, it really hurts when I put pressure here."

Doctor says, "Stop putting pressure there."

 

[ross1998]

Stop me if you've heard this one before.....

A guy walks into a doctor's office, points to his arm, and says, "Doc, it really hurts when I put pressure here."

Doctor says, "Stop putting pressure there."

I think the op means the parts behind the screen are pushing the screen without him putting pressure but I could be wrong.

 

[cortez31]

I had mine replaced at the Apple Store yesterday. It came in a flat box, unlike the retail box. Does that mean I got a refurbished one? It works like a charm and has no scratches whatsoever, so it's probably not that important to know!

 

[James.K.Polk]

I think the op means the parts behind the screen are pushing the screen without him putting pressure but I could be wrong.

No no, DCP is right. The problem could be solved by never putting pressure on the screen. Unfortunately, I do sometimes (I know a 'tap' requires no force but it's habit) and the fact that I noticed it within 2 hours of owning the phone should suggest it was a relatively major issue. They are sending me a new one via Express Replacement.

 

[maxsix]

Apple always uses refurbished units for all warranty replacements. I've seen several and they're always as good as new.

 

[James.K.Polk]

Apple always uses refurbished units for all warranty replacements. I've seen several and they're always as good as new.

Thanks!

 

[Mac 128]

Apple always uses refurbished units for all warranty replacements. I've seen several and they're always as good as new.

No they do not. Unless Apple Store employees were specifically lying to me, I was promised that Apple only uses brand new manufactured phones as replacements, but packaged specifically for that purpose and not for sale. To further emphasize this, I was given a brand new phone in an off the shelf retail box as a replacement one time, presumably when they were otherwise out of stock; and they opened the box, and swapped the phone without giving me the charger and headphones, presumably to be sent back and "refurbished".

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I realized this LCD ripple effect is a lot worse than I thought first... looking to go and exchange this weekend. The website says there are none of the 64 GB Silver available for pickup, but is there a separate stock for replacement devices? Refurbished (if even possible) is no problem.

I can't speak for the SE, but I have replaced several launch products during the limited availability period, and the stores I have visited always had stock on hand to replace the phone. Only way to find out is to try, but the worst case scenario is they ship one to you overnight.

The only way I see this is a problem is if there's some endemic issue that is depleting both replacement stock as well as the limited stock from high demand.

 

[PaladinGuy]

I got one on launch day, which may have obviously been a different situation, but it had some issues. They did not have any stock at all to exchange the phone.