Do Constant Repairs on an iMac can damage it?

[kokoloko80]

Hi all!!

Does any of you may have links to articles, personal testimonials based on your own experience or your friend's, proven photos of which that a constant repair on an apple iMac (that is, opening the unibody and replacing some of it's inner parts) caused more damage than was before or was the cause to later-on malfunctions in the future?



This is to prove to an Apple Reseller in my country that just won't accept my claim that opening my iMac for the 3rd time in less than a month for repair can actually damage it more in the future due to the design of the body and screen etc.



Be grateful to there your stories/links if you have some.

Thanks!

 

[DeltaMac]

hmm... I don't believe that you have a reasonable claim.
Yes, any repair on your iMac could result in damage, as there's always some risk.
Not sure if you can say that the design of your iMac makes it more likely to be damaged during a repair. (This is assuming that the techs have some kind of proper training/certification that Apple provides to repair techs)
But, at some point you have to trust that the service techs have access to the information (and proper materials) that they need to make a successful repair, and leave your iMac in much the same condition (or better) compared to how you brought it in to the shop for that repair.

You say the reseller has opened your iMac 3 times... What kind of damage have you seen, so far?

 

[TwoH]

What type of repairs, and issues/damage has happened to the iMac?
Just opening it up and swapping parts out for other known working parts shouldn't cause any issues - no matter the amount of times you do it, as long as you do it properly.

 

[DeltaMac]

Of course, if the shop did the same repair 3 times in a month to "fix" the same problem, then that should be a warranty issue, perhaps leading to a system replacement. That would not be because of some vague, future damage, but maybe that three mostly identical repairs might indicate that the shop can't provide you with a reasonable repair, at least with that hardware.

 

[kokoloko80]

Of course, if the shop did the same repair 3 times in a month to "fix" the same problem, then that should be a warranty issue, perhaps leading to a system replacement. That would not be because of some vague, future damage, but maybe that three mostly identical repairs might indicate that the shop can't provide you with a reasonable repair, at least with that hardware.

it is a screen repair that was made twice to an imac still under apple warranty when they returned it for the 2nd time they accidentally hit the lower right corner with something so a dent was formed and they want to fix it (ie REOPENING it for a 3rd time) so again like i asked i think it will do more damage than good and trying to prove it to them
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What type of repairs, and issues/damage has happened to the iMac?
Just opening it up and swapping parts out for other known working parts shouldn't cause any issues - no matter the amount of times you do it, as long as you do it properly.

hi.. you can see my reply at the bottom thank you..

 

[DeltaMac]

If the shop offers to give you a free repair for what sounds like cosmetic damage (does not affect your use of the computer, and is not covered by Apple's warranty, just accidental damage caused by the shop), then let them repair the iMac.

Any repair has some risk of damage, but more repairs do not mean that risk of potential damage increases.
Your accidental damage is not related to the design (or other repair challenges) of your iMac. Apple provides training (and proper repair parts), but sometimes mistakes happen. That's not related to the number of repairs, but just an accident. The repair shop (apparently) wants to fix that.

If you feel that the repair shop is treating you unfairly, then you might contact Apple's customer relations (different from AppleCare support), who like to have the opportunity to make decisions about service incidents, such as yours.

 

[mmomega]

If the shop offers to give you a free repair for what sounds like cosmetic damage (does not affect your use of the computer, and is not covered by Apple's warranty, just accidental damage caused by the shop), then let them repair the iMac.

Any repair has some risk of damage, but more repairs do not mean that risk of potential damage increases.
Your accidental damage is not related to the design (or other repair challenges) of your iMac. Apple provides training (and proper repair parts), but sometimes mistakes happen. That's not related to the number of repairs, but just an accident. The repair shop (apparently) wants to fix that.

If you feel that the repair shop is treating you unfairly, then you might contact Apple's customer relations (different from AppleCare support), who like to have the opportunity to make decisions about service incidents, such as yours.

Agreed.
The shop caused damage, admitted fault and have willingness to repair.
There are really only two paths here. Accept the repair or don't.
The repair can't happen unless the machine is disassembled again. You just have to make the decision.
For myself, it sounds like a fairly simple decision.

 

[Brian Y]

The only increased risk is from human error (i.e. the more they're in it, the more chances there are for them to break something).

I've had my iMacs in bits lots of times. Never had any issues.

That said, if it's an enclosure repair - that's a VERY involved repair (everything out, everything in the new case). It's not so bad on the current "slim" generation, but on the older 2011 era it was a horrendous repair to do - routing 5 miles of cabling around the case!