Do geniuses see how many times you've exchanged?

[thadoggfather]

I don't want to look like a weirdo if I have a legitimate issue that needs replacing and the laundry list of complaints I've had.

 

[robbieduncan]

Yes, your entire history with them is logged.

 

[thadoggfather]

Yeah I understand that, but when they pull up your serial # they see all the previous exchanges too?

Or only if they dive into it?

 

[robbieduncan]

I've no idea: I've not seen their system, but when I exchanged the battery on my MBP for the second time the Genius mentioned the first time.

 

[thadoggfather]

Ah, I see. I would think they would look more into the history of a laptop then iPhone 3G, but I have no idea. I'd love for someone who knows to comment.

iPhone 3G is like a disposable electronic, the way it's manufactured and replaced all together.

 

[cellocello]

I'm pretty sure it wouldn't be too hard to keep track of your exchanges.

You might as well assume that they know.

 

[Lexoticstylez02]

They can see them all, I was there on Saturday and the Genius said "wow, you've had quite a few replacements" (I've had 5 btw).

 

[Babybandit]

Your new, old serial numbers and the reason for exchange are all logged.

 

[Mikey B]

I'm willing to bet that the answer is no. Not that they couldn't probably find out if they wanted but I don't think that it comes up automatically. I'm in the double digits of replacements and not once has a Genius ever mentioned the other exchanges.

 

[thadoggfather]

^ what have you had your iPhones replaced for, and has it been the same reason?

 

[Pooshka]

I don't want to look like a weirdo if I have a legitimate issue that needs replacing and the laundry list of complaints I've had.

Boy do you not know what else they can find out! (e.g. all the battery usage times)

 

[thadoggfather]

yeah but thats with their diagnostic tool.