Do geniuses see how many times you've exchanged?

Discussion in 'iPhone' started by thadoggfather, Apr 27, 2009.

  1. thadoggfather macrumors 603

    thadoggfather

    Joined:
    Oct 1, 2007
    #1
    I don't want to look like a weirdo if I have a legitimate issue that needs replacing and the laundry list of complaints I've had.
     
  2. robbieduncan Moderator emeritus

    robbieduncan

    Joined:
    Jul 24, 2002
    Location:
    London
    #2
    Yes, your entire history with them is logged.
     
  3. thadoggfather thread starter macrumors 603

    thadoggfather

    Joined:
    Oct 1, 2007
    #3
    Yeah I understand that, but when they pull up your serial # they see all the previous exchanges too?

    Or only if they dive into it?
     
  4. robbieduncan Moderator emeritus

    robbieduncan

    Joined:
    Jul 24, 2002
    Location:
    London
    #4
    I've no idea: I've not seen their system, but when I exchanged the battery on my MBP for the second time the Genius mentioned the first time.
     
  5. thadoggfather thread starter macrumors 603

    thadoggfather

    Joined:
    Oct 1, 2007
    #5
    Ah, I see. I would think they would look more into the history of a laptop then iPhone 3G, but I have no idea. I'd love for someone who knows to comment.

    iPhone 3G is like a disposable electronic, the way it's manufactured and replaced all together.
     
  6. cellocello macrumors 68000

    cellocello

    Joined:
    Jul 31, 2008
    Location:
    Toronto, ON
    #6
    I'm pretty sure it wouldn't be too hard to keep track of your exchanges.

    You might as well assume that they know.
     
  7. Lexoticstylez02 macrumors 6502a

    Lexoticstylez02

    Joined:
    Oct 11, 2007
    Location:
    Orlando, Florida
    #7
    They can see them all, I was there on Saturday and the Genius said "wow, you've had quite a few replacements" (I've had 5 btw).
     
  8. Babybandit macrumors regular

    Joined:
    Oct 29, 2008
    #8
    Your new, old serial numbers and the reason for exchange are all logged.
     
  9. Mikey B macrumors 65816

    Mikey B

    Joined:
    Jan 4, 2008
    Location:
    the island
    #9
    I'm willing to bet that the answer is no. Not that they couldn't probably find out if they wanted but I don't think that it comes up automatically. I'm in the double digits of replacements and not once has a Genius ever mentioned the other exchanges.
     
  10. thadoggfather thread starter macrumors 603

    thadoggfather

    Joined:
    Oct 1, 2007
    #10
    ^ what have you had your iPhones replaced for, and has it been the same reason?
     
  11. Pooshka macrumors 65816

    Joined:
    Jun 28, 2008
    #11
    Boy do you not know what else they can find out! (e.g. all the battery usage times) :eek:
     
  12. thadoggfather thread starter macrumors 603

    thadoggfather

    Joined:
    Oct 1, 2007

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