Do I ask for a replacement MBP? Help Please

[Vanarak19]

I have AppleCare so getting the repair done is no problem whatsoever. My husband took it in for me so I have no idea if told them how long the problem has been happening or if it just started. Regardless, I have already been told that this is covered by the applecare warranty.

As to why I did wait so long..... no excuse I guess. It worked, it was just sort of annoying and I didn't want to give the computer up for an extended amount of time - like I have had to now. Oh well, lesson learned. The next time I purchase an Apple product it goes back at the first hint of something wrong!

this is the main reason I haven't sent mine in yet. I simply dont use the drive that much right now. It has begun to be VERY picky on what itll read or write, more so what itll write to.

Its got applecare now, and its not my machine anymore, so if the problem becomes a hinderence to the new owner, itll go in.

 

[eVolcre]

What if it's an old machine that needs a new screen AND keyboard backlighting only works on half the side? (my problem) 2006 may mbp. Wouldn't the cost of fixing it or finding older screens be equal to giving me something else? How does this work anyway? They keep screens from old models lying around? None of the new laptops have the same resolution anymore

 

[cubedweller]

What if it's an old machine that needs a new screen AND keyboard backlighting only works on half the side? (my problem) 2006 may mbp. Wouldn't the cost of fixing it or finding older screens be equal to giving me something else? How does this work anyway? They keep screens from old models lying around? None of the new laptops have the same resolution anymore

No clue. They seem to have warehouses filled with old parts; more than likely they'll probably just fix it (provided you have AppleCare).

If this is the first time the machine is being serviced for these 'problems' you will more than likely not be given a replacement. Apple's general rule of thumb is 3 separate failed attempts at fixing the *SAME* problem will warrant a replacement.

Hope this helps.

 

[eVolcre]

No clue. They seem to have warehouses filled with old parts; more than likely they'll probably just fix it (provided you have AppleCare).

If this is the first time the machine is being serviced for these 'problems' you will more than likely not be given a replacement. Apple's general rule of thumb is 3 separate failed attempts at fixing the *SAME* problem will warrant a replacement.

Hope this helps.

I wanted to add an update to this thread. I took my machine to the Apple store and they shipped it off to the depot. It's going through testing as we speak.

Apple replaced the LCD screen, keyboard, top case, bottom case and the fans. I would have thought that a replacement would actually be cheaper than all these parts!

Are there any tests I need to do to make sure everything is working OK? I'm leaving the States next week and am concerned that all the new parts might make something ELSE fail when I'm away leaving me SOL!

Cheers - eV

 

[eVolcre]

Looks like yet another delay. The machine didn't pass testing and needs a new logic board that they had to order.

Question is - if my machine is at the depot already, where exactly are they ordering the logic board from?

I spoke to customer relations to inquire about a loaner or replacement. All they could do was expedite the repair/part delivery.

Is there anything else I can do? So far the repairs and replacement are ...

1. Screen
2. Fans
3. Keyboard
4. Top case
5. Bottom case

and now

6. logic board

Are the logic boards same across models or would they need a specific one for the 2006 17" MBP? Is there anything else I can do to authorize a replacement?


eV