Do I need an appointment at the apple store to swap my defective iphone?


Scallywag

macrumors regular
Original poster
Dec 21, 2007
121
0
NYC
So I will have to talk to a genius then, and not just a sales hipster...alright, thanks
 

Surely

Guest
Oct 27, 2007
15,043
8
Los Angeles, CA
No, you don't need an appointment, but it saves time. You'll have to make one once you get there.

You can book one online through the Apple Store's website. Just search for the store you're planning on going to, and make a reservation.
 

snverhallen

macrumors 6502a
Oct 17, 2007
567
0
It really all depends. Sometimes the geniuses are all booked up or not. But you can easily make an appointment online. You can go to the store but it will be by chance, when i went to replace mine they happened to be available. But might as well make an appointment.

http://www.apple.com/retail/geniusbar/
Just wondering, do the Apple store's or carrier stores in countries with no Apple stores replace you with a new in the box iPhone or refurbs in those white boxes?

snverhallen
 

iGary

Guest
May 26, 2004
19,583
0
Randy's House
YES!!!!

You have to go to the Genius Bar for any swaps, and if you don't make an appointment online, the wait could be long.

A sales person cannot make the swap for you.
 

Opie

macrumors 6502a
Jun 17, 2008
784
1
Look at the appt. book online. You may have a little wait as a walk in but they are pretty quick. Plus while you wait you can play on all the cool stuff. Go on a monday during school hours. There wont be all those mullet headed high school kids.
 

docal97

macrumors 6502a
Jun 28, 2006
778
47
Southampton
You definitely need an appt. I had an appointment for a problem with my 3g, they replaced it with another defective phone, and I needed to have a new appt. to replace that one, but fortunately they gave me an appt. the same evening.
 

mcdj

macrumors G3
Jul 10, 2007
8,859
3,722
NYC
No, you don't need an appointment, but it saves time. You'll have to make one once you get there.
If you're in NYC, don't waste your time going to the store...you will not get an appointment the same day. The Bar is booked solid, days in advance. That said, I have gotten appointments the same day by using the online reservation page. If people cancel, the slot becomes open immediately online.
 

rannddeee

macrumors regular
Jun 18, 2008
126
0
La La Land, CA
it all depends on the store. ive exchanged my phone twice, both times i just went to see a sales associate instead of going to the genius bar. both times ive been able to exchange with no problems.
 

Bcarraher

macrumors member
Jul 30, 2010
32
0
it all depends on the store. ive exchanged my phone twice, both times i just went to see a sales associate instead of going to the genius bar. both times ive been able to exchange with no problems.
I need to exchange an ATV4 because of a defective trackpad. The Apple Store app doesn't show that device as available for Genius Bar support. I hate to make a trip without an appointment but it looks like only option is to mail it back and reorder a new one.
 

CNeufeld

macrumors 6502a
Nov 25, 2009
937
503
Edmonton, AB
I need to exchange an ATV4 because of a defective trackpad. The Apple Store app doesn't show that device as available for Genius Bar support. I hate to make a trip without an appointment but it looks like only option is to mail it back and reorder a new one.
Excellent use of a necromancy spell on a 7 year old thread!

C
 

aristobrat

macrumors G5
Oct 14, 2005
12,244
1,312
I need to exchange an ATV4 because of a defective trackpad. The Apple Store app doesn't show that device as available for Genius Bar support. I hate to make a trip without an appointment but it looks like only option is to mail it back and reorder a new one.
Since you're still within the return period, you should be able (without an appointment) to return the old AppleTV, and then buy a new one.

To ensure the store has one in stock (for you to buy, after you return yours), start the process of buying a new one on apple.com, and use the "Available for pickup: Check availability" link. I know that doesn't guarantee they'll still have one in stock by the time you get there, but should give a general idea of what your luck would be like.