Do I need my receipt for mail-in warranty service?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by MrMac84, Oct 20, 2011.

  1. MrMac84 macrumors newbie

    Joined:
    Oct 19, 2011
    #1
    Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A334 Safari/7534.48.3)

    Hi,

    I recently bought a second hand iPhone 4 with 6 months of warranty left but it didn't come with a receipt and now it needs warranty service for the touchscreen. The only option I have is mail-in service I can't go to an Apple store. So anyway, will I need my receipt for apple to service my iPhone.

    Thanks.
     
  2. chargit macrumors 6502a

    chargit

    Joined:
    Jan 17, 2010
    Location:
    Evansville, In
    #2
    for an iPhone the warranty stays with the phone not the owner. so just call them and tell them you bought a used phone with warranty and you have a problem. they will register it in your name then take care of your issue. its real easy no receipt is needed. I have done this several times. now with an iPod for some reason they ask for a receipt but I dont know why.
     
  3. MrMac84, Oct 20, 2011
    Last edited: Oct 20, 2011

    MrMac84 thread starter macrumors newbie

    Joined:
    Oct 19, 2011
    #3
    Thanks but...

    Thanks for the reply. Firstly, the iPhone is already registered in the old owners name, does this matter or can apple change it and secondly, which number do I need to call for this (I'm in New Zealand so the US number won't work)

    Thanks
     
  4. chargit macrumors 6502a

    chargit

    Joined:
    Jan 17, 2010
    Location:
    Evansville, In
    #4
    well with that said dont hold me to what I said. thats how it works in the US. New Zealand may be different. and I have no idea what the number is over there. in the US its 1-800-my iphone
     

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