Do I need to wipe the Mac myself before returning it?

coldjeanzzz

macrumors 6502a
Original poster
Nov 4, 2012
655
17
I plan to exchange my MBP for a MB (within 14 days), but I don't know if I need to clear everything off it first or if Apple will do that for me? I would do it myself right now but I'm not 100% sure if I am going to make the exchange yet. Also will the person at Apple do it in front of me? I don't know if I'd feel comfortable with them just walking off with it and all my personal stuff on it still
 

iSheep5S

macrumors 6502a
Jun 4, 2013
568
272
Scotland
I didn't. I got a 11' MacBook Air but it was too small so I returned it. First sample of Mac at the time so I wouldn't have known how anyway.

I asked in store they said they would wipe it. Then out it goes refurbished. ☺
 
  • Like
Reactions: coldjeanzzz

dwfaust

macrumors 604
Jul 3, 2011
6,555
7,393
I plan to exchange my MBP for a MB (within 14 days), but I don't know if I need to clear everything off it first or if Apple will do that for me? I would do it myself right now but I'm not 100% sure if I am going to make the exchange yet. Also will the person at Apple do it in front of me? I don't know if I'd feel comfortable with them just walking off with it and all my personal stuff on it still
Apple will wipe it as a part of the reconditioning/refurbishment process... but I highly doubt that they will do it in front of you. If you value your privacy and security, you should do so yourself.
 

duervo

macrumors 68020
Feb 5, 2011
2,333
1,099
I plan to exchange my MBP for a MB (within 14 days), but I don't know if I need to clear everything off it first or if Apple will do that for me? I would do it myself right now but I'm not 100% sure if I am going to make the exchange yet. Also will the person at Apple do it in front of me? I don't know if I'd feel comfortable with them just walking off with it and all my personal stuff on it still
That concern should trump all other points. Wipe it yourself after backing it up. If you don't make the exchange, then restore from backup.
 
  • Like
Reactions: coldjeanzzz

miamialley

macrumors 68030
Jul 28, 2008
2,883
359
California, USA
This is one of those questions you already know the answer to. Of course, you don't HAVE to wipe it yourself, but the reasons to do it yourself sure are compelling.
 

JackieInCo

Suspended
Jul 18, 2013
5,178
1,598
Colorado
I would wipe it. A year ago last summer, I bought an open box 2012 Mac Mini at MicroCenter and it came with the previous persons info. All his contacts, apps, app store and iTunes logins logged in.

I ended up restoring it myself before doing anything else on it.
 

Chupa Chupa

macrumors G5
Jul 16, 2002
14,834
7,394
Absolutely erase w/ at least a 2 pass write. Otherwise it's like leaving your safe unlocked and opening no one gets nosey.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.