Do I need to worry? Kernel Panic

Discussion in 'MacBook Pro' started by Calby, Feb 7, 2017.

?

Should you been worry for Hardware issue?

  1. No, it was the Logitech kex as the panic was because of Bluetooth.

    1 vote(s)
    100.0%
  2. Yes, I think this is a hardware issue.

    0 vote(s)
    0.0%
  1. Calby, Feb 7, 2017
    Last edited: Feb 7, 2017

    Calby macrumors 6502

    Calby

    Joined:
    Dec 30, 2015
    Location:
    Sweden, Gävle
    #1
    ( I did put the log files in Spoliers so it's easier to read the post.)
    Hi,
    For about 14 days ago I did get a kernel panic that was caused because of my bluetooth, I think.

    Code:
    Kernel Extensions in backtrace:
             com.apple.iokit.IOBluetoothFamily(5.0.3f1)[753B3851-05F3-3D10-AF40-E502FD01BF1D]@0xffffff7f84409000->0xffffff7f844ecfff
                dependency: com.apple.iokit.IOReportFamily(31)[B14DC3D3-7250-3DA3-BF50-C666EBEDAF4C]@0xffffff7f84402000
    
    BSD process name corresponding to current thread: blued

    What I did have connected was my Logitech MX Anywhere 2 trough bluetooth, I also did have the Logitech software installed that showed up in the kernel panic log.

    Code:
    com.logitech.manager.kernel.driver    6.35.1

    I did run macOS 10.12.3 or if it was 10.12.2 on my brand new MacBook Pro 13" 2016 nonTouchbar.

    What I have done:
    1. Re-install a clean install of macOS 10.12.3
    2. Run memtest86+ for 13h and it did not show any errors for the RAM.
    3. I have not installed the Logitech software (driver (kex)) again.
    4. I have done the boot with "D" key and that did not show any hardware issue.
    So I still use my Logitech bluetooth mouse without the Logitech software and I have not gotten any more kernel panics after I did do a re-install and I have not installed the Logitech software again.
    I have been using it for about 13 days now without kernel panics.

    Is it safe for me to assume that this issue was because of Software (Logitech driver (kex)) and not a hardware issue?

    Code:
    Anonymous UUID:       750A8FED-0C82-B87E-682A-EAE7E5C309AE
    
    Wed Jan 25 10:42:00 2017
    
    *** Panic Report ***
    panic(cpu 0 caller 0xffffff8003a05ecd): Kernel trap at 0xffffff800389f9ff, type 14=page fault, registers:
    CR0: 0x0000000080010033, CR2: 0x0000000000000000, CR3: 0x000000024f53f03d, CR4: 0x00000000003627e0
    RAX: 0xffffff80244f2140, RBX: 0x0000000100000000, RCX: 0xffffff80176fa498, RDX: 0xffffff800406a338
    RSP: 0xffffff9136b3b818, RBP: 0xffffff9136b3b830, RSI: 0x00000000010c0032, RDI: 0x0000000000000000
    R8:  0xffffff80196e13b0, R9:  0x0000000000000001, R10: 0xffffff80244f2460, R11: 0xffffff80176fa498
    R12: 0x0000000000000001, R13: 0x0000000000000000, R14: 0x5a742eab991c0081, R15: 0x5a742eab991c0081
    RFL: 0x0000000000010202, RIP: 0xffffff800389f9ff, CS:  0x0000000000000008, SS:  0x0000000000000010
    Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x0, PL: 0, VF: 0
    
    Backtrace (CPU 0), Frame : Return Address
    0xffffff9136b3b4a0 : 0xffffff80038f210c
    0xffffff9136b3b520 : 0xffffff8003a05ecd
    0xffffff9136b3b700 : 0xffffff80038a3743
    0xffffff9136b3b720 : 0xffffff800389f9ff
    0xffffff9136b3b830 : 0xffffff8003ebda1a
    0xffffff9136b3b850 : 0xffffff7f84424eb3
    0xffffff9136b3b870 : 0xffffff7f84425f5e
    0xffffff9136b3b900 : 0xffffff7f84426006
    0xffffff9136b3ba10 : 0xffffff7f84456877
    0xffffff9136b3ba40 : 0xffffff7f8441e0eb
    0xffffff9136b3bab0 : 0xffffff8003ebf92a
    0xffffff9136b3bb20 : 0xffffff7f8441dcdb
    0xffffff9136b3bb80 : 0xffffff8003eee311
    0xffffff9136b3bcc0 : 0xffffff80039c5338
    0xffffff9136b3bdd0 : 0xffffff80038f739c
    0xffffff9136b3be30 : 0xffffff80038d3fe1
    0xffffff9136b3be80 : 0xffffff80038e8387
    0xffffff9136b3bf10 : 0xffffff80039f1fce
    0xffffff9136b3bfb0 : 0xffffff80038a3f66
          Kernel Extensions in backtrace:
             com.apple.iokit.IOBluetoothFamily(5.0.3f1)[753B3851-05F3-3D10-AF40-E502FD01BF1D]@0xffffff7f84409000->0xffffff7f844ecfff
                dependency: com.apple.iokit.IOReportFamily(31)[B14DC3D3-7250-3DA3-BF50-C666EBEDAF4C]@0xffffff7f84402000
    
    BSD process name corresponding to current thread: blued
    
    Mac OS version:
    16D32
    
    Kernel version:
    Darwin Kernel Version 16.4.0: Thu Dec 22 22:53:21 PST 2016; root:xnu-3789.41.3~3/RELEASE_X86_64
    Kernel UUID: C67A8D03-DEAC-35B8-8F68-06FF7B687215
    Kernel slide:     0x0000000003600000
    Kernel text base: 0xffffff8003800000
    __HIB  text base: 0xffffff8003700000
    System model name: MacBookPro13,1 (Mac-473D31EABEB93F9B)
    
    System uptime in nanoseconds: 11098716516886
    last loaded kext at 11063599006283: com.apple.driver.AppleUSBMergeNub    900.4.1 (addr 0xffffff7f86a1b000, size 12288)
    last unloaded kext at 8266718665815: com.apple.driver.AppleXsanScheme    3 (addr 0xffffff7f86a1b000, size 32768)
    loaded kexts:
    org.virtualbox.kext.VBoxNetAdp    5.1.14
    org.virtualbox.kext.VBoxNetFlt    5.1.14
    org.virtualbox.kext.VBoxUSB    5.1.14
    org.virtualbox.kext.VBoxDrv    5.1.14
    com.logitech.manager.kernel.driver    6.35.1
    com.apple.filesystems.smbfs    3.1.1
    com.apple.filesystems.afpfs    11.0.4
    com.apple.nke.asp-tcp    8.0.1
    com.apple.filesystems.autofs    3.0
    com.apple.driver.AudioAUUC    1.70
    com.apple.driver.AGPM    110.23.14
    com.apple.driver.ApplePlatformEnabler    2.7.0d0
    com.apple.driver.X86PlatformShim    1.0.0
    com.apple.driver.AppleOSXWatchdog    1
    com.apple.driver.AppleHDA    278.56
    com.apple.driver.AppleGraphicsDevicePolicy    3.13.79
    com.apple.driver.AppleUpstreamUserClient    3.6.4
    com.apple.driver.AppleIntelPCHPMC    1.1
    com.apple.driver.pmtelemetry    1
    com.apple.iokit.IOUserEthernet    1.0.1
    com.apple.iokit.IOBluetoothSerialManager    5.0.3f1
    com.apple.Dont_Steal_Mac_OS_X    7.0.0
    com.apple.driver.AppleHV    1
    com.apple.driver.AppleSMCLMU    208
    com.apple.driver.AppleBacklight    170.9.10
    com.apple.driver.AppleMCCSControl    1.2.15
    com.apple.driver.AppleThunderboltIP    3.0.8
    com.apple.driver.AppleCameraInterface    5.57.0
    com.apple.driver.AppleIntelSlowAdaptiveClocking    4.0.0
    com.apple.driver.AppleIntelSKLGraphics    10.2.2
    com.apple.driver.AppleIntelSKLGraphicsFramebuffer    10.2.2
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0
    com.apple.BootCache    40
    com.apple.filesystems.hfs.kext    366.30.3
    com.apple.driver.AppleTopCaseHIDEventDriver    104
    com.apple.driver.AirPort.Brcm4360    1130.3.1a5
    com.apple.driver.AppleSmartBatteryManager    161.0.0
    com.apple.driver.AppleACPIButtons    5.0
    com.apple.driver.AppleRTC    2.0
    com.apple.driver.AppleSMBIOS    2.1
    com.apple.driver.AppleACPIEC    5.0
    com.apple.driver.AppleAPIC    1.7
    com.apple.nke.applicationfirewall    172
    com.apple.security.quarantine    3
    com.apple.security.TMSafetyNet    8
    com.apple.driver.AppleUSBMergeNub    900.4.1
    com.apple.security.SecureRemotePassword    1.0
    com.apple.iokit.IOUSBUserClient    900.4.1
    com.apple.driver.AppleUSBHostMergeProperties    1.1
    com.apple.kext.triggers    1.0
    com.apple.driver.DspFuncLib    278.56
    com.apple.kext.OSvKernDSPLib    525
    com.apple.iokit.IOBluetoothHostControllerUARTTransport    5.0.3f1
    com.apple.iokit.IOBluetoothHostControllerTransport    5.0.3f1
    com.apple.driver.AppleGraphicsControl    3.13.79
    com.apple.driver.AppleSSE    1.0
    com.apple.driver.AppleHDAController    278.56
    com.apple.iokit.IOHDAFamily    278.56
    com.apple.iokit.IOAudioFamily    205.12
    com.apple.vecLib.kext    1.2.0
    com.apple.driver.AppleBacklightExpert    1.1.0
    com.apple.driver.AppleSMBusController    1.0.14d1
    com.apple.driver.X86PlatformPlugin    1.0.0
    com.apple.driver.AppleSMC    3.1.9
    com.apple.driver.IOPlatformPluginFamily    6.0.0d8
    com.apple.iokit.IOSlowAdaptiveClockingFamily    1.0.0
    com.apple.driver.AppleIntelLpssUARTv1    3.0.60
    com.apple.driver.AppleIntelLpssUARTCommon    3.0.60
    com.apple.iokit.IOSerialFamily    11
    com.apple.iokit.IOSurface    153.3
    com.apple.iokit.IONDRVSupport    513.1
    com.apple.AppleGraphicsDeviceControl    3.13.79
    com.apple.iokit.IOAcceleratorFamily2    289.32
    com.apple.iokit.IOGraphicsFamily    513.1
    com.apple.iokit.IOSCSIArchitectureModelFamily    394.30.2
    com.apple.driver.CoreStorage    540.30.1
    com.apple.filesystems.hfs.encodings.kext    1
    com.apple.driver.AppleHIDKeyboard    197
    com.apple.driver.AppleMultitouchDriver    368.7
    com.apple.driver.AppleInputDeviceSupport    76.4
    com.apple.driver.AppleHSSPIHIDDriver    49
    com.apple.driver.AppleThunderboltPCIDownAdapter    2.1.1
    com.apple.driver.AppleThunderboltDPInAdapter    4.6.1
    com.apple.driver.AppleThunderboltDPAdapterFamily    4.6.1
    com.apple.driver.AppleHPM    3.0.9
    com.apple.driver.AppleIntelLpssI2CController    3.0.60
    com.apple.driver.AppleThunderboltNHI    4.1.8
    com.apple.iokit.IOThunderboltFamily    6.3.3
    com.apple.driver.AppleHSSPISupport    49
    com.apple.driver.AppleIntelLpssSpiController    3.0.60
    com.apple.driver.AppleIntelLpssDmac    3.0.60
    com.apple.iokit.IONVMeFamily    2.1.0
    com.apple.iokit.IO80211Family    1200.12.2
    com.apple.driver.mDNSOffloadUserClient    1.0.1b8
    com.apple.iokit.IONetworkingFamily    3.2
    com.apple.driver.corecapture    1.0.4
    com.apple.driver.AppleIntelLpssI2C    3.0.60
    com.apple.driver.AppleIntelLpssGspi    3.0.60
    com.apple.driver.usb.AppleUSBXHCIPCI    1.1
    com.apple.driver.usb.AppleUSBXHCI    1.1
    com.apple.driver.usb.AppleUSBHostPacketFilter    1.0
    com.apple.driver.AppleEFINVRAM    2.1
    com.apple.driver.AppleEFIRuntime    2.0
    com.apple.iokit.IOSMBusFamily    1.1
    com.apple.security.sandbox    300.0
    com.apple.kext.AppleMatch    1.0.0d1
    com.apple.driver.AppleKeyStore    2
    com.apple.driver.AppleMobileFileIntegrity    1.0.5
    com.apple.driver.AppleCredentialManager    1.0
    com.apple.driver.KernelRelayHost    1
    com.apple.driver.DiskImages    444.41.1
    com.apple.iokit.IOStorageFamily    2.1
    com.apple.driver.IOBluetoothHIDDriver    5.0.3f1
    com.apple.iokit.IOBluetoothFamily    5.0.3f1
    com.apple.iokit.IOReportFamily    31
    com.apple.iokit.IOUSBHIDDriver    900.4.1
    com.apple.iokit.IOHIDFamily    2.0.0
    com.apple.driver.AppleFDEKeyStore    28.30
    com.apple.iokit.IOUSBFamily    900.4.1
    com.apple.iokit.IOUSBHostFamily    1.1
    com.apple.driver.AppleBusPowerController    1.0
    com.apple.driver.AppleACPIPlatform    5.0
    com.apple.iokit.IOPCIFamily    2.9
    com.apple.iokit.IOACPIFamily    1.4
    com.apple.kec.Libm    1
    com.apple.kec.pthread    1
    com.apple.kec.corecrypto    1.0
    Model: MacBookPro13,1, BootROM MBP131.0205.B11, 2 processors, Intel Core i5, 2 GHz, 8 GB, SMC 2.36f96
    Graphics: kHW_IntelIrisGraphics540Item, Intel Iris Graphics 540, Built-In
    Memory Module: BANK 0/DIMM0, 4 GB, LPDDR3, 1867 MHz, 0x80AD, 0x483943434E4E4E424A544D4C41522D4E5544
    Memory Module: BANK 1/DIMM0, 4 GB, LPDDR3, 1867 MHz, 0x80AD, 0x483943434E4E4E424A544D4C41522D4E5544
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x159), Broadcom BCM43xx 1.0 (7.21.171.68.1a5)
    Bluetooth: Version 5.0.3f1, 3 services, 27 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    USB Device: USB 3.0 Bus
    Thunderbolt Bus: MacBook Pro, Apple Inc., 15.6
     
  2. Samuelsan2001 macrumors 604

    Joined:
    Oct 24, 2013
    #2
    In a word yes it's fine if it's not kernel panicking again you have fixed the issue.
     
  3. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #3
    A single KP is not something to get overly concerned about. I'd say if things have been stable now you're all set.
     
  4. Calby thread starter macrumors 6502

    Calby

    Joined:
    Dec 30, 2015
    Location:
    Sweden, Gävle
    #4
    Ok, good to know.
    No more issues after that one panic.
    So then I'm safe :)
     
  5. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #5
    Third party drivers like Logitech certainly can add some bugs or instabilities into the system.
     
  6. Calby thread starter macrumors 6502

    Calby

    Joined:
    Dec 30, 2015
    Location:
    Sweden, Gävle
    #6
    Yeah, after some googling it seems that Logitech drivers has causing issues for many years - it's strange that they never fixes them.
     
  7. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #7
    I found that for some companies, Macs are an after thought. I have a scanner and printer that Epson and Canon never update for OS X but do keep the windows apps/drivers up to date. Just seems to be one of those things.
     
  8. ZapNZs macrumors 68000

    ZapNZs

    Joined:
    Jan 23, 2017
    #8
    I think this completely software-related. Logitech is one of the most Mac-incompetent companies I have ever dealt with. It got so annoying I bought Steermouse and stopped buying Logitech products.

    When El Capitan came out, it took them over a year to update the LCC software just so Users could use multi-button mice (as their older software did not work) - then, after snoozing on it for a year, what they brought out was one of the most POS attempts I've ever seen and caused quite a few issues for many users.

    So to me, this appears to be the Logitech software. If you still want to be safe, you could perform the Apple Diagnostics to check for several types of hardware failure, but I don't think it is necessary, personally.
     

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