Do I Qualify for a Free Replacement Screen?

[Xantu]

Hey so I've been watching a lot of movies on Netflix lately, and I've been noticing a lot of discoloration whenever the screen fades to "black" during a movie. There is a green spot (first picture, near center of screen) that hasn't moved and won't go away when I look at the screen normally. Also there is a long line of discoloration (second picture, center of screen) when I look at the screen from a different angle.

Attached are some pictures, do you think apple would give me a new screen for this? It's really annoying when I'm trying to enjoy a movie like 2001: A Space Odyssey, which has a LOT of black in it.

 

[rockinrocker]

It's certainly worth a shot.

Still under warranty? Have Applecare?

 

[Xantu]

Yep until May 2013

 

[Blipp]

If you're still under warranty then I don't see why not. If you're out of warranty then it's a craps shoot but probably not. It's always worth a try but hardware failure outside of warranty doesn't entitle you to a free anything, that's kind of the entire point of an extended warranty.

EDIT:

Yep until May 2013

You posted while I was typing. As long as you're under warranty and you haven't spilled coffee or whatever all over your machine they should replace just about anything that's not functioning as intended.

 

[Xantu]

Awesome, thanks everyone!

Now if only I could get them to replace it with a high res anti-glare screen, hmm...

 

[edifyingGerbil]

Awesome, thanks everyone!

Now if only I could get them to replace it with a high res anti-glare screen, hmm...

I would ask them if you could pay the difference. It's not an unreasonable request, although I think anti-glare might be pushing it but high-res might be possible

 

[ViciousShadow21]

like edifyingGerbil said if you pay the difference im sure they will do it. It may have to get sent out because they probably dont keep those screens in the store unless they have one from an unfulfilled customer order.

if they do i would go for the hi-res. Its great on the 15"

 

[HBOC]

they will order the part (perhaps a week or so, that is how long it took for mine) and then replace it in store. Mine took like 2-3 hours.

 

[walterwhite]

agreed... the screen replacement is very fast... actually like 30 minutes to do start to finish.

 

[Xantu]

Anyone know how much the cost of the high res screen will be?

 

[eternlgladiator]

Anyone know how much the cost of the high res screen will be?

Apple charges about 150 for the upgrade on their store. I would imagine if it's possible to do so in your case they'd charge the same or similar.

 

[edifyingGerbil]

Apple charges about 150 for the upgrade on their store. I would imagine if it's possible to do so in your case they'd charge the same or similar.

i thought $150 was for the high-res anti glare, and that just high res is $50 or something... or is it just $100?

 

[eternlgladiator]

i thought $150 was for the high-res anti glare, and that just high res is $50 or something... or is it just $100?

I guess it could be either 100 or 150 depending on glossy or antiglare. I'm not sure about this case though. I would plan on either of those prices if I was going to ask and hope the deal is better in store if they offer it.

 

[squeakr]

Would be nice if they would do it, but they won't. If they deem that a replacement is necessary, you will get what you currently have.