i joined the Apple upgrade program last year. I went on at 3am Friday and was unable to get anything. I've been checking everyday and noticed yesterday the message changed to call 1-800-MY-APPLE for assistance. I called this morning and was told I needed to go to the store and reserve for pickup some time next weekend. What? The store is 40 minutes from my house. The whole purpose of this program (I thought) is to make the upgrade easy. This is far from easy. Avoid this program like the plague. Update: Spoke with someone in the program who is working to resolve the availability issue and will call me sometime next week to possibly schedule an appointment. This needs to have an easier procedure.