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Do not send your product into Apple. They may destroy it without telling you.

J

justsaynotoleftism

macrumors newbie
Original poster
Jan 12, 2023
5
15
I sent in a defective Apple TV in the return box they sent me.
Apple then destroyed my product with NO asking or notification!

They said they had lost it.
Then I find out they destroyed my purchase!
They did not reimburse me for their destruction of my property!!
 
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I'm always suspicious of a new member who's very first post, complains about some outlandish behavior by apple leaving out all sorts of details and/or evidence.

Could Apple have done this? Maybe. Will Apple replace someone's property? I expect them too. Is this complete BS by someone who posted here and won't ever return? Likely.
 
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I think as long as we're respectful, not making the post personal and pointing out a person's action then it should be ok to question intentions.

I didn't say anything negative. We all free to see the OP's join date, his post count, and the fact that too many people join MR, and do a drive by trolling, i.e., post and disappear.

The OP's claims may very well be true, and I invite him to provide more detail, instead of just posting a warning to never send Apple a product
 
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I agree, this seems like a questionable thread. On one hand, Apple can screw up like anyone else, and often do, but they usually make it right on some level, although that might not be on a fair level. A lot of companies use 3rd party companies for repairs, trade-ins, etc. So this might be such an issue. Also, if a package gets lost in transit, that is the shipping company's fault and responsibility, not Apple's per se. They will try to get it resolved through the shipping company first before taking any other action. Yes, it sux, but that is what most companies do.

Whether this thread was posted by a truly disgruntled Apple device owner are just a person who is trolling the forum, who knows. If the former, I suggest cooling off and continuing to try to talk with Apple CS. Being nice will get you farther. Remember, the poor person being paid a crappy salary on the other end of the conversation is just a CS rep, they are not responsible for what their employer does. So try to be polite and say I'm disappointed in the situation and need to get this resolved, don't just yell at them. If they can't help, simply ask for the case to be bumped up to a supervisor.

A few weeks ago I ordered an iPad mini 6 and it didn't arrive on time. Days passed and FedEx obviously seemed to have no idea where the package was. I called Apple CS and was polite and they dug into it and actually gave me the location of the package and noted that it had been delayed due to winter weather in Memphis. BTW, FedEx CS had been totally worthless dealing with the issue and not very friendly either. Apple CS asked me to be patient and kept me informed and the packaged finally arrived a few days later.
 
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justsaynotoleftism said:
I sent in a defective Apple TV in the return box they sent me.
Apple then destroyed my product with NO asking or notification!

They said they had lost it.
Then I find out they destroyed my purchase!
They did not reimburse me for their destruction of my property!!
Click to expand...
I had a defective Apple Watch series 4 and i was covered under warranty and apple did an excellent job with replacing mine.
 
w5jck said:
I agree, this seems like a questionable thread. On one hand, Apple can screw up like anyone else, and often do, but they usually make it right on some level, although that might not be on a fair level. A lot of companies use 3rd party companies for repairs, trade-ins, etc. So this might be such an issue. Also, if a package gets lost in transit, that is the shipping company's fault and responsibility, not Apple's per SE. They will try to get it resolved through the shipping company first before taking any other action. Yes, it sux, but that is what most companies do.

Whether this thread was posted by a truly disgruntled Apple device owner are just a person who is trolling the forum, who knows. If the former, I suggest cooling off and continuing to try to talk with Apple CS. Being nice will get you farther. Remember, the poor person being paid a crappy salary on the other end of the conversation is just a CS rep, they are not responsible for what their employer does. So try to be polite and say I'm disappointed in the situation and need to get this resolved, don't just yell at them. If they can't help, simply ask for the case to be bumped up to a supervisor.

A few weeks ago I ordered an iPad mini 6 and it didn't arrive on time. Days passed and FedEx obviously seemed to have no idea where the package was. I called Apple CS and was polite and they dug into it and actually gave me the location of the package and noted that it had been delayed due to winter weather in Memphis. BTW, FedEx CS had been totally worthless dealing with the issue and not very friendly either. Apple CS asked me to be patient and kept me informed and the packaged finally arrived a few days later.
Click to expand...
Very correct. If the CS rep is making under $25 an hour or what not and lives in an expensive area and the sole income provider I doubt they will care. Hence if she/he has kids I doubt they will be able to afford living expenses. Regarding your FEXEX experience this is one reason why I go to Best Buy for all non Mac purchases. When I buy a new Mac I want it customized and so then I will order from Apple. But for iPads, iPhones, apple watches, apple TV's and such Best Buy is the best.
 
justsaynotoleftism said:
I sent in a defective Apple TV in the return box they sent me.
Apple then destroyed my product with NO asking or notification!

They said they had lost it.
Then I find out they destroyed my purchase!
They did not reimburse me for their destruction of my property!!
Click to expand...
How did you find that out?
Did you take all names of the people you talked to, where you got the info from?

You have to be really demanding in get to talk to a higher up boss at Apple.

Talking with the right person at Apple is crucial these days. The lower stages of employers can't give you any good answers.
They are just there to do some filtering….not necessarily saying they have the competence to do even that.
Apple can definitely fk up, and as big that they've grown, wrong people don't have the right information.
The lower levels of people at Apple today, are just trying to sort out. Usually you have to sit on wait for a looong time before you get to talk to a person with the right level of competence. But that's how it is at Apple today. Sad that they haven't invested more on their customer service as they've grown.
I have experienced it myself.
 
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Lioness~ said:
How did you find that out?
Did you take all names of the people you talked to, where you got the info from?

You have to be really demanding in get to talk to a higher up boss at Apple.

Talking with the right person at Apple is crucial these days. The lower stages of employers can't give you any good answers.
They are just there to do some filtering….not necessarily saying they have the competence to do even that.
Apple can definitely fk up, and as big that they've grown, wrong people don't have the right information.
The lower levels of people at Apple today, are just trying to sort out. Usually you have to sit on wait for a looong time before you get to talk to a person with the right level of competence. But that's how it is at Apple today. Sad that they haven't invested more on their customer service as they've grown.
I have experienced it myself.
Click to expand...
Correct. Once I called apple about a Mac problem an clearly told the CS rep this. She read advice she found on the computer pertaining to a iPhone. Very stupid.
 
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jwolf6589 said:
Correct. Once I called apple about a Mac problem an clearly told the CS rep this. She read advice she found on the computer pertaining to a iPhone. Very stupid.
Click to expand...
DHL was supposed to deliver my Apple Studio Display, and they said they had tried to several times and none was at home. Tried to talk to them (DHL) and told them they was da%# liars, as I had of course been at home waiting for my package. They persisted their lies.
Then I demanded to talk to a high up boss at Apple immediately, as I know of the hierarchy of Apple and the display was delivered within 15 minutes.
 
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maflynn said:
I'm always suspicious of a new member who's very first post, complains about some outlandish behavior by apple leaving out all sorts of details and/or evidence.

Could Apple have done this? Maybe. Will Apple replace someone's property? I expect them too. Is this complete BS by someone who posted here and won't ever return? Likely.
Click to expand...
Would Apple do this for one of their lowest cost items? Seems unlikely when there are numerous stories about Apple replacing expensive Macs when something goes wrong.
 
justsaynotoleftism said:
I sent in a defective Apple TV in the return box they sent me.
Apple then destroyed my product with NO asking or notification!

They said they had lost it.
Then I find out they destroyed my purchase!
They did not reimburse me for their destruction of my property!!
Click to expand...
Sammy?
Is it you?😉😁
 
Interesting vocabulary.
You've clearly spoken to someone at least a couple of times and they've told it it was lost and then destroyed.
They didn't say they had 'damaged' it or it had 'been damaged' in which case I would expect them to apologise and send you a new one.
If they've 'destroyed it' then that would mean they've done it deliberately- unless you're a non native speaker and made a vocabulary error.
If they've found reason to destroy it that would explain why they wouldn't sent it back to you and tell you to F off.
 
With a username, signup date and posting history/behaviour like that, you Sir seem like a thoroughly credible individual, and I for one look forward to reading more of your content.
 
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If Apple is sent a product without authorization from tech support
It’s possible Apple thought the product was sent in for recycling
However if Apple supplied the box
It’s doubtful that it was destroyed
 
I'm calling the OP's post a troll post because history is not on the OP's side. MR has years worth of posts from members complaining about Apples customer service and returns service and from the many I've read over the years Apple has ALWAYS come through and sorted the problem out.
 
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