I'm not sure if anybody's been following my threads about having to have my iPhone 3GS replaced. I went to the Apple Store to get my second iPhone 3GS replaced (which an AppleCare rep put a note in for the Genius to do), but the "Genius" insisted that he replaced the display instead. So I let him after trying to get him to give me a replacement instead, but I didn't trust my iPhone 3GS to come out in decent quality, especially after he banged his keys against my iPhone 3GS to use the flashlight he had on his keychain. Ten minutes later, he came back with my iPhone 3GS. I examined it as soon as I got it back, and there were scratches and knicks across the display. The metal bezel had a few knicks on it, too, and the back had hairline scratches across it. We discussed the scratches and knicks on the display for ten minutes, and he wiped it a few times, and he obviously wasn't going to replace it. I told him that I'd wait to see if it was dust. I called AppleCare when I got home. The first, regular rep I talked to was convinced that I would have to pay to get it repaired since it was cosmetic damage and since the store didn't replace it. I asked to talk to a rep higher than him, and after a call lasting over a half hour, I finally had a mail-in replacement set up. This was both my second Apple Store visit (the first time I went to the Apple Store they were out of iPhone 3GS replacements) and my second mail-in replacement regarding the iPhone 3GS. What do you guys think, is quality control at the Genius Bar high enough or does Apple need to improve it? These are premium products and we should have great repair service. Normally, it is when you get a Genius that doesn't mind replacing products. Personally, I would hate having to take my MacBook Pro to the Genius Bar, but it has worked without a problem so far.