Do sgpstore ever reply to emails?

Discussion in 'iPhone Accessories' started by meechy, Jul 24, 2010.

  1. meechy macrumors 6502

    Joined:
    Jul 24, 2010
    #1
    Hey everyone just joined up, long time reader though.

    Have a problem with SGP, i recently ordered a carbon skin guard pack for the iPhone 4 but when i received it i only received a screen protector, cloth and a squeegee and not the skin itself, even though the pack was for the carbon skin.

    So i emailed them twice in the past 7 days and never get a reply, are they known for this sort of customer service? Anyone had past experience with this company?
     
  2. qpid360 macrumors 6502

    qpid360

    Joined:
    Apr 23, 2009
    Location:
    Pasadena, CA
    #2
    Same here. I've been trying to email them but have yet to receive a response.
     
  3. Dtown213 macrumors newbie

    Joined:
    Jun 21, 2010
    #3
    I just tried contacting them myself for some flawed screen protectors. I figure if I don't hear from them in a week I'll just file a complaint to the BBB. Usually if there isn't a phone number for the company and I don't hear from them filing with the BBB usually results in the company getting in touch with you.
     
  4. SchneiderMan macrumors G3

    SchneiderMan

    Joined:
    May 25, 2008
    Location:
    Apple state
    #4
    They take a long time sometimes. But I know that they recently changed offices so that might be the issue.
     
  5. SESpy macrumors regular

    SESpy

    Joined:
    Mar 13, 2010
    #5
    no reply here either people. I like their products and everything but this isn't good for business...
     
  6. meechy thread starter macrumors 6502

    Joined:
    Jul 24, 2010
    #6
    LOL, i think we've established that sgp don't reply to customer emails, judging by the replies so far. Oh well looks like i paid $24 (includes international shipping) for 1 screen protector :mad:
     
  7. Squall152 macrumors newbie

    Joined:
    Jul 22, 2010
    #7
    Yea... Been trying to contact them about a refund. They sent an email of a refund statement, but I was never actually refunded on my bank acct... Their customer service is the worst.
     
  8. optimusp517 macrumors member

    optimusp517

    Joined:
    Jul 12, 2010
  9. psywzrd macrumors 68030

    Joined:
    Feb 6, 2008
    #9
    SGP customer service is the absolute worst. I actually ordered my Ultra Oleophobics from ebay because I did not want to deal with SGP at all. Ordering off of ebay probably kills my warranty but I just can't deal with that company. It's quite obvious that most of the people there don't speak English very well (not a knock, just stating a fact) and they really don't care about you once they have your money. It's a shame too because they put out some good products.
     

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