do the apple store genius' put my problem on record?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by clafakis, Jun 19, 2009.

  1. clafakis macrumors newbie

    Jun 19, 2009
    Okay, my iphone stopped charging a few weeks ago. it died and then refused to charge on my mac or wall charger. i took it out of its case (which i never do) and brought it to my pc, plugged it in (finally it made a noise like it was recognized and being charged) and placed it on top of the pc tower. it fell off the tower and cracked. Never charged.

    i took it into the apple store to a genius, thinking they would be understanding and maybe could just replace my battery....
    they told me that they had to replace the entire phone but could not because of the superficial crack.
    they claim i have to pay 256$ to get a new phone.

    my questions are as follows:
    1) if i paid the 256$ will they give me the new iphone 3gs?

    2) can i go to these asians and get my screen fixed for 90$ and then bring it back and get them to replace it OR will the genius' recognize me or have the problem in their system?

    3) is this problem normal or even fair? because i am incredibly pissed off by apples coverage... i understand when the screen is cracked and then the light does not turn on then fair enough you would have to pay to get it fixed... but the issue is a hardware issue which had NOTHING to do with the crack in the screen.... i am seriously debating writing a letter to the paper because i can't figure out how to complain on the apple website.
  2. jmmo20 macrumors 65816

    Jun 15, 2006

    you had an incredible bad luck but how could Apple know the battery didn't die because of the fall that cracked your screen? :(

    i feel your pain but I don't think there's much you can do.
    and afaik, they would replace it with a 3G.
  3. Dr. Cabrera macrumors 65816

    Aug 25, 2008
    Los Angeles
    sorry to tell you but you are SOL

    my silent ringer button fell off. i had planned to take the phone in for repair, but got lazy

    2 weeks later i end up dropping my phone and the screen is cracked. Now i have two problems and they really won't fix the ringer button

    the words they used is that the cracked screen "supersedes" everything else

    you can try getting the screen replaced, but ymmv.

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