I was at my wit's end with the Apple store and decided to make a last ditch effort and email tim cook himself. He didn't reply to me directly but had one of his executive relations people call me on the phone. Maybe I chose poor wording when I said assistant, my apologies.
Either way, she basically told me that "these things are not being used on the Hubble telescope and they're not going to be 100% perfect and I hope that in the end you got a unit you were satisfied with."
I told her I could live with the one I had now because I could see that the conversation was not really going anywhere. I am still glad I have my iPad and the minor issues with it are not enough for me to pursue things any further. I realized it's time to stop being so OCD about my stuff and realize that they're not going to be perfect.
Besides I'm not sure what you think I would have to gain by making that story up. I'm no Apple hater and I'm not trying to troll. Just wanted to make it known that Apple will only humor you for so long.
Actually I appreciate your response, As i said it did not sound right to me that Tim's assistant/s would be bothered with your four ipads. I also know that I have had completely different experiences with Apple customer service, and Apple's customer relations. I have brought in two phones, where I broke the screen, and Apple replaced it for free, even though it was not only out of warrantee, and we all know the broken screen is not covered by Apple care.
I have had a laptops logic board replaced three times (for free), the last when it was out of warrantee as well.
I am surprised that an executive relations representative would tell you that it doesn't need to be 100% perfect. Because you, as the consumer, should expect that it is, when you receive it. That being said, I have seen several people at the genius bar complaining of light bleed, but not being able to produce a light bleed issue of any substance.
How does light bleed effect your ipad when it is in use, and not looking at a black image?
I also think that it is good that you realize that you may have OCD issues, and that you are in control of them, at least as far as your ipad goes.
