If you communicate often with people on this forum it’s easy to forget how uneducated the general public can sometimes be with technology, but I’ve always thought that that was a smug attitude and that the general public is smarter than most “techy” people think but three things recently happened to me: 1) Before one of my college classes started an acquaintance of mine sat down and got out her MacBook Air. She was running Yosemite and I said "How do you like OS X Yosemite?" She looked at me funny and I said "your operating system." She replied "oh, I like it fine. I just have everything set to auto update." I mentioned that the old version had the 3D dock and she was like "oh yeah." 2) My aunt has an iPad 2 with auto updates turned off. She had iOS 6. A while ago I went to her house and picked it up and realized she was running iOS 7. I made a comment and she said "What's an iOS 7?" I asked if she'd noticed that everything looked different and she said she didn't notice the change. 3) Another acquaintance of mine was browsing the web and got some kind of pop up. They were telling me that they were "browsing with Apple and Apple blocked the pop up." I asked them what they meant and they said they had an "Apple computer so they browse with Apple." Long story short, they were browsing with Google Chrome. I don't mention these in an arrogant way or to make fun of them, but I was surprised. I realize that people on this forum (me included) have an above average knowledge of computers, but I can't believe people don't even stay informed on the name of their OS. How do you go from iOS 6 to iOS 7 and not even notice it or even know "what an iOS" is? Sometimes it makes me sad that people have so little knowledge about the devices they use. Do you think these were typical cases of the "average user" or do you think these were on the extreme? I think it would be curious to see what an IT or tech maintenance person at a company has to deal with.