Bad quality and customer support
Last September i bought my new 13,3 MacBook Air.
From the first time i noticed that the surface of the track pad does not respond in some points (top right and bottom left corners), so i had to take it to an authorized service provider where the track pad was replaced without the problem being solved (the answer of the service provider was that i have to press my finger harder or click on another point... )

. Taking it back home I realized that the Air was not charging so I had to take it back to the service store

. After the charging issue was solved the whole first row of keys (except the volume buttons) stopped working...
3rd time

to the service where the whole keyboard was replaced. I have to say that each time the air goes to the service stays there for a week or more because there are not spare parts available.
Few days ago when i tried to power up my air i noticed that it was not charging again and the problems with the keyboard appeared again , but unfortunately 5 hours later it started charging but the first row button plus the right shift were dead again...
So i decided to make the big step! Contacted Apple to complain for the problems and ask for a replacement( i paid almost 2000$)........and the answer was: “Go it back to the service again and if in the future same problems appear we may talk for a replacement"



Ok i am tired, angry, i can not do my job, i am spending many hours going again and again to the service and the answer it “take it one more and we will see??
I am a dedicated apple customer since 1993 Apple II SE,i have never faced such problems and that is one reason that i pay double the price than a normal pc.
I also cannot understand the way that apple treats its customers.
I have to say here but i have no problem with the Apple USA but with their representatives in Greece where i live, where unfortunately there is no official Apple but only a few authorized resellers.
maiki