Do you submit bug reports to Apple? (Poll)

Discussion in 'OS X Yosemite (10.10)' started by Idgit, Apr 29, 2015.

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Do you submit bug reports to Apple?

  1. Yes, via the Feedback page

    5 vote(s)
    38.5%
  2. Yes, via Apple Bug Reporter

    8 vote(s)
    61.5%
  3. Yes, via emails to Tim Cook

    0 vote(s)
    0.0%
  4. No, never.

    0 vote(s)
    0.0%
  1. Idgit, Apr 29, 2015
    Last edited: Apr 29, 2015

    Idgit macrumors 6502

    Idgit

    Joined:
    Mar 14, 2004
    #1
    I'm curious as to how many people here actually submit bug reports to Apple, either via the Feedback page or the Apple Bug Reporter.

    And of the people here who have submitted bug reports, what percentage of the bugs have been fixed vs left open?

    Submitting a bug report is a time-consuming and tedious process, and that tediousness acts as a deterrent, especially if you see a lot of your bugs remain open for months and years and over multiple OS releases. Sadly, even with the open beta period for Yosemite, Apple shipped its buggiest OS in many years, so submitting bug reports is more important than ever.
     
  2. KALLT macrumors 601

    Joined:
    Sep 23, 2008
    #2
    I’ve submitted around 40 bugs for iOS/OS X through the Feedback Assistant, but none have been addressed so far. The lack of acknowledgement or status updates is what completely drains my motivation to continue reporting bugs. I didn’t know about the Bug Reporter tool. Is it different?
     
  3. Idgit thread starter macrumors 6502

    Idgit

    Joined:
    Mar 14, 2004
    #3
    That's disheartening but not surprising. I've heard the same thing from others. I have read that Apple gives higher priority to bugs submitted via the Bug Reporter. The Bug Reporter does provide status updates and indicates whether the bug you've submitted is open, closed, or a dupe. The drawback of the Bug Reporter, however, is that it requires more specific details of the bug, including screenshots, if possible.
     
  4. KALLT macrumors 601

    Joined:
    Sep 23, 2008
    #4
    I’ll copy some of my bug reports to this tool and see what happens. I don’t necessarily care that bugs are solved quickly, but it’s nice to know that someone is looking over this and that it doesn’t just land on a pile of reports nobody even reads. The Feedback Utility is such a horrible app anyway, it’s super slow.
     
  5. dmccloud macrumors 6502a

    dmccloud

    Joined:
    Sep 7, 2009
    Location:
    Anchorage, AK
    #5
    I use the Bug Reporter/Feedback tool to report bugs, and every time I've either gotten an email stating they have opened a ticket (and given the number), or I was referred to an existing ticket for the same issue. So I'd say that the Bug reporter is the way to go. There's probably less spam and whining via that route than there is from the feedback page.
     

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