After seeing that the keyboards in 2018 models aren't really fixed and users are still reporting issues with the "revised" keyboard, do you think that 2018 models would eventually be a part of the keyboard replacement program that Apple lunched in June?
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Do you think the MacBook Pro 2018 would eventually be a part of keyboard replacement program?
- Thread starter Khaleal
- Start date
- Sort by reaction score
Well, from my experience, dust isn't the main factor causing these keyboard issues, it's heat. My 2016 MacBook Pro was kept in a very clean environment and almost never left the office, but still developed repeating keys.
I would expect so, the problems don’t seem to be fixed.
I would have AppleCare all the same though.
I would have AppleCare all the same though.
It better be. Mine has been experiencing issues less than 45 days after purchase. If they won't cover it... well, small claims court exists for a reason.
I have had problems with my “e” key becoming unresponsive on this one. “Fixed” it by mashing the key repeatedly until it began to work again. Hasn’t been a problem in the couple weeks since, but don’t have a lot of faith in it. Just a couple months old.
Returned a previous one because 4 keys were becoming unresponsive and the 8 key sometimes stuck.
Personally, I will be shocked if Gen. 3 isn’t at some point added. Several people in the Gen. 3 keyboard thread have reported issues, some have had 4 and 5 machines and all have had keyboard issues. These keyboards are still far from right.
Returned a previous one because 4 keys were becoming unresponsive and the 8 key sometimes stuck.
Personally, I will be shocked if Gen. 3 isn’t at some point added. Several people in the Gen. 3 keyboard thread have reported issues, some have had 4 and 5 machines and all have had keyboard issues. These keyboards are still far from right.
What’s strange though is that AppleInsider are claiming that the 2018 is as reliable as any 2015 keyboard. Perhaps even more so.
https://appleinsider.com/articles/1...acbook-air-with-the-less-expensive-2017-model
AppleInsider is an apple fanboy website and I won't care much for what they say!
The night before Apple announced the keyboard replacement program, apple fanboys were still saying that the issue isn't widespread enough and is limited to a small number of machines.
No, but the issue was widespread and even Rene Ritchie of iMore had his laptops succumb to the failure, even after continually marginalizing the issue. As for the 2018 model, only time will tell. I'm sure if the 2018 model is included in a class action lawsuit that might move apple to include it.
[doublepost=1549884218][/doublepost]
Indeed, I sold my laptop just as this issue was perculating and I have to say, I'm so happy that I'm dodging that bullet. The 2016 models are showing this failure due to the usage, and the 17 and 18 models to my knowledge have the same design.
Rene Ritchie defended Apple and said that they should NOT recall the keyboards, you can see for yourself:
Only 2 weeks before apple announced the replacement program, he started whining about his keyboard (likely he knew at that point - from his own sources - that a replacement program will be announced and he wanted to save face).
The question he is answering is on the Air. But then he delivered a sprawling answer across models and years that really says nothing more than they haven’t gathered enough data yet to know what the failure rate will be. Even the 15 machines he talks about, he doesn’t specifically say are 2018’s other than his own.
He claims “we have the same data on the MacBook Air.” Meaning what? Comparing the reliability of the previous version vs a 2018 model released in October? ¯\_(ツ)_/¯
Last edited:
Prediction:
YES, the 2018 MBP's may eventually be included in the extended warranty program for failed keyboards...
YES, the 2018 MBP's may eventually be included in the extended warranty program for failed keyboards...
Maybe. My first 2018 had issues with the 'i' key occasionally registering twice when pressed, and Apple ended up giving me a new laptop instead of repairing the original. Now the new one is doing the same exact thing with the same exact key (again, 'i'). This time Apple wants to repair the laptop instead of giving me another new one since they have parts now I guess.
