Do you think the MacBook Pro 2018 would eventually be a part of keyboard replacement program?

Khaleal

macrumors regular
Original poster
Aug 24, 2013
181
71
After seeing that the keyboards in 2018 models aren't really fixed and users are still reporting issues with the "revised" keyboard, do you think that 2018 models would eventually be a part of the keyboard replacement program that Apple lunched in June?
 

Ploki

macrumors 601
Jan 21, 2008
4,103
1,398
I don't think so.
2018 problems are pretty specific and in my opinion are more related to silicone membrane defects that passed QC and shouldn't; than the dust issues of 2016/17.

my returned i9 developed the issue after one month of light use and with a keyboard cover.
 
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Khaleal

macrumors regular
Original poster
Aug 24, 2013
181
71
I don't think so.
2018 problems are pretty specific and in my opinion are more related to silicone membrane defects that passed QC and shouldn't; than the dust issues of 2016/17.

my returned i9 developed the issue after one month of light use and with a keyboard cover.
Well, from my experience, dust isn't the main factor causing these keyboard issues, it's heat. My 2016 MacBook Pro was kept in a very clean environment and almost never left the office, but still developed repeating keys.
 

Howard2k

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Mar 10, 2016
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I would expect so, the problems don’t seem to be fixed.
I would have AppleCare all the same though.
 
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zchrykng

macrumors member
May 31, 2017
47
101
It better be. Mine has been experiencing issues less than 45 days after purchase. If they won't cover it... well, small claims court exists for a reason.
 

SDColorado

macrumors 601
Nov 6, 2011
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I have had problems with my “e” key becoming unresponsive on this one. “Fixed” it by mashing the key repeatedly until it began to work again. Hasn’t been a problem in the couple weeks since, but don’t have a lot of faith in it. Just a couple months old.

Returned a previous one because 4 keys were becoming unresponsive and the 8 key sometimes stuck.

Personally, I will be shocked if Gen. 3 isn’t at some point added. Several people in the Gen. 3 keyboard thread have reported issues, some have had 4 and 5 machines and all have had keyboard issues. These keyboards are still far from right.
 

Howard2k

macrumors 68030
Mar 10, 2016
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I have had problems with my “e” key becoming unresponsive on this one. “Fixed” it by mashing the key repeatedly until it began to work again. Hasn’t been a problem in the couple weeks since, but don’t have a lot of faith in it. Just a couple months old.

Returned a previous one because 4 keys were becoming unresponsive and the 8 key sometimes stuck.

Personally, I will be shocked if Gen. 3 isn’t at some point added. Several people in the Gen. 3 keyboard thread have reported issues, some have had 4 and 5 machines and all have had keyboard issues. These keyboards are still far from right.

What’s strange though is that AppleInsider are claiming that the 2018 is as reliable as any 2015 keyboard. Perhaps even more so.

https://appleinsider.com/articles/1...acbook-air-with-the-less-expensive-2017-model


C853A2C5-B091-4892-B292-589CF131FAA8.jpeg
 

Khaleal

macrumors regular
Original poster
Aug 24, 2013
181
71
Not until the issues become widespread.
The night before Apple announced the keyboard replacement program, apple fanboys were still saying that the issue isn't widespread enough and is limited to a small number of machines.
 

Donnation

macrumors 65816
Nov 2, 2014
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I wouldn't be surprised. I'm more concerned with the flex cable issue which according to iFixit it is a problem that's going to happen to all of these MacBooks due to their design.
 

maflynn

Moderator
Staff member
May 3, 2009
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Boston
The night before Apple announced the keyboard replacement program, apple fanboys were still saying that the issue isn't widespread enough and is limited to a small number of machines.
No, but the issue was widespread and even Rene Ritchie of iMore had his laptops succumb to the failure, even after continually marginalizing the issue. As for the 2018 model, only time will tell. I'm sure if the 2018 model is included in a class action lawsuit that might move apple to include it.
[doublepost=1549884218][/doublepost]
I'm more concerned with the flex cable issue
Indeed, I sold my laptop just as this issue was perculating and I have to say, I'm so happy that I'm dodging that bullet. The 2016 models are showing this failure due to the usage, and the 17 and 18 models to my knowledge have the same design.
 

Khaleal

macrumors regular
Original poster
Aug 24, 2013
181
71
No, but the issue was widespread and even Rene Ritchie of iMore had his laptops succumb to the failure, even after continually marginalizing the issue. As for the 2018 model, only time will tell. I'm sure if the 2018 model is included in a class action lawsuit that might move apple to include it.
[doublepost=1549884218][/doublepost]
Indeed, I sold my laptop just as this issue was perculating and I have to say, I'm so happy that I'm dodging that bullet. The 2016 models are showing this failure due to the usage, and the 17 and 18 models to my knowledge have the same design.
Rene Ritchie defended Apple and said that they should NOT recall the keyboards, you can see for yourself:

Only 2 weeks before apple announced the replacement program, he started whining about his keyboard (likely he knew at that point - from his own sources - that a replacement program will be announced and he wanted to save face).
 
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SDColorado

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Nov 6, 2011
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Highlands Ranch, CO
What’s strange though is that AppleInsider are claiming that the 2018 is as reliable as any 2015 keyboard. Perhaps even more so.

https://appleinsider.com/articles/1...acbook-air-with-the-less-expensive-2017-model


View attachment 821172
The question he is answering is on the Air. But then he delivered a sprawling answer across models and years that really says nothing more than they haven’t gathered enough data yet to know what the failure rate will be. Even the 15 machines he talks about, he doesn’t specifically say are 2018’s other than his own.

He claims “we have the same data on the MacBook Air.” Meaning what? Comparing the reliability of the previous version vs a 2018 model released in October? ¯\_(ツ)_/¯
 
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zmon

macrumors regular
Oct 10, 2013
171
144
Louisiana
Maybe. My first 2018 had issues with the 'i' key occasionally registering twice when pressed, and Apple ended up giving me a new laptop instead of repairing the original. Now the new one is doing the same exact thing with the same exact key (again, 'i'). This time Apple wants to repair the laptop instead of giving me another new one since they have parts now I guess.
 
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