DOA Macbook Air

[nick42983]

Just picked up my Macbook Air about 10 days ago. Didn't have time to open it so waited until the weekend. Unboxed it, pressed the power button...nothing! I charged it overnight, pressed the power button...nope.

Took it back to the campus Apple reseller. The tech tried turning it on, nothing, DOA. Got a new one which works beautifully. I hope I'm just really, really lucky to have had a brand new machine arrive DOA. As an Apple shareholder this shook my confidence more than any of the hyped "Apple is doomed" stories did.

Anyone else ever get a brand-new Mac product that was DOA?

 

[calvol]

I bought a 2010 Macbook Pro 15" and it died within a week. Had 3 beeps, which I believe is bad memory. Took it back for a refund. Turned out, that model year was a bad year for logic board failures, and glad I returned it and didn't replace it.

 

[Ronnoco]

I bought a 2010 Macbook Pro 15" and it died within a week. Had 3 beeps, which I believe is bad memory. Took it back for a refund. Turned out, that model year was a bad year for logic board failures, and glad I returned it and didn't replace it.

Same here...2010 15" MacBook Pro with logic board failure. Had it replaced without question and never had a problem again.

 

[DisplacedMic]

Just picked up my Macbook Air about 10 days ago. Didn't have time to open it so waited until the weekend. Unboxed it, pressed the power button...nothing! I charged it overnight, pressed the power button...nope.

Took it back to the campus Apple reseller. The tech tried turning it on, nothing, DOA. Got a new one which works beautifully. I hope I'm just really, really lucky to have had a brand new machine arrive DOA. As an Apple shareholder this shook my confidence more than any of the hyped "Apple is doomed" stories did.

Anyone else ever get a brand-new Mac product that was DOA?

i don't understand this attitude. electronics break, it happens. why would this "shake your confidence?"
of course you got unlucky. do you see a tremendous number of people getting "doa" laptops?

 

[squeeks]

ive had mac computers for about 8 years the only issue ive ever had was the defective geforce card recall on the first generation Santa rosa macbook pros

 

[maflynn]

Took it back to the campus Apple reseller. The tech tried turning it on, nothing, DOA. Got a new one which works beautifully. I hope I'm just really, really lucky to have had a brand new machine arrive DOA. As an Apple shareholder this shook my confidence more than any of the hyped "Apple is doomed" stories did.

Anyone else ever get a brand-new Mac product that was DOA?

It is unusual, though I'm glad you got it replaced quickly and easily.

I think DOA machines are rare but it does suck when it occurs.

 

[Macman45]

I've had just one device ( an ATV ) that was DOA....all my other Mac's, iPads, and phones have been fine...you were just unlucky.

 

[MacPoulet]

Had a G3 iBook that was DOA with a bad logic boards. Took two weeks for Apple to send the reseller a replacement board (they were on backorder).

Funny thing is I worked for the reseller at the time. No special treatment for employees (though we did get one machine per year at cost).