Since I've only ever heard good things about buying Apple refurbished products, I wanted to post my experience from today for a counterpoint. I received a refurbished MacBook Pro this morning, the late '08 2.53 model for $1449, a great deal. The box was white, not the brown one I had expected from videos I'd seen. I opened it up and it was packaged nicely, a long thin sheath box with all of the accessories and the machine was held in foam and nicely wrapped in sealed plastic, though I noticed that there was a small amount of dust or dirt inside of the plastic, there were no scratches from it so it was no big deal. When I booted it up everything seemed to be normal and as I clicked my language options and the like I was inspecting and admiring the screen. It soon asked for my wireless info and I typed my password which came back invalid 3 times. I knew what my password was so I was confused until I realized that as I typed, one of the characters wasn't causing an asterisk/dot to appear in the password field. I soon discovered that an entire diagonal section of keys wouldn't work: 3, E, D, and C at the very least. I called AppleCare and the woman was trying to get me to reinstall OSX, but I couldn't hold C to boot from the disk. I later was able to reinstall the OS from the desktop but no go. Apple was very helpful and my replacement machine was thankfully still in stock in the refurb store and will be 1 day shipped at no cost. I got the return shipping label very quickly and printed it out and thought that was an easy process. I just wanted to give a counter example to people who say, "Refurbs are even more likely to be good than new products given the rigorous inspections." Yes, I'm satisfied with the help I've received thus far and look forward to my new machine but seriously, rigorous testing and keys on the keyboard are dead? Kind of a big deal and also kind of easy to find in even the simplest of tests.