Does a cracked screen void your warranty?

Discussion in 'iPhone' started by Goldenarmz97, Aug 19, 2011.

  1. Goldenarmz97 macrumors newbie

    Joined:
    Aug 19, 2011
    #1
    I was told this by an Apple employee yesterday at one of their retail stores. I'm sure she was giving me the run-around but just want to be sure.
     
  2. Rodimus Prime macrumors G4

    Rodimus Prime

    Joined:
    Oct 9, 2006
    #2
    yep. No matter what the fault is afterwards Apple will say warranty void even though the crack screen has no issue with crack screen.
     
  3. labman macrumors 604

    labman

    Joined:
    Jun 9, 2009
    Location:
    Mich near Detroit
    #3
    not to many company's cover cracked screens unless you buy accidental. Apple will replace it though for $200 US that's still a good deal.
     
  4. dave006 macrumors 68020

    Joined:
    Jul 3, 2008
    #4
    The warranty does not cover accidental damage so any obligation of Apple to replace it...also goes out the window.

    What other problem are you having that might qualify for a warranty repair if you had not damaged the iPhone?

    You might try another Apple store or even the same store with a different "Genius", the policy enforcement varies. Some stores will allow you one free swap for your "accidental damage" and some Genius techs are very strict since as a reminder just jailbreaking your iPhone voids the warranty!

    Dave
     
  5. Goldenarmz97 thread starter macrumors newbie

    Joined:
    Aug 19, 2011
    #5
    I have been having problems with the proximity center which was the reason I had scheduled an appointment. I cracked my screen on the way to the store, smh.
     
  6. Agent-P macrumors 68030

    Agent-P

    Joined:
    Dec 5, 2009
    Location:
    The Tri-State Area
    #6
    Ouch, tough luck. But every genius acts differently. Some are very generous and they'll find a reason to swap out your iPhone. Others won't. It's a luck of the draw.
     
  7. Votekinky06 macrumors 6502

    Joined:
    Jun 10, 2011
    #7
    I'm sure in their eyes the faulty proximity sensor could have been caused by the impact that cracked the screen.
     
  8. dialed1 macrumors 6502

    dialed1

    Joined:
    Dec 21, 2008
    Location:
    Utah
    #8
    I know someone that said they got a replacement for cracked screen free, don't ask me how maybe just being super nice? How old is phone?
     
  9. Gjwilly macrumors 68030

    Joined:
    May 1, 2011
    Location:
    SF Bay Area
    #9
    Someone on here said the same thing recently.
    They said the phone showed one long crack instead of the lots-of-little-cracks shatter-effect.
    This, the genius said, was evidence of a flaw in the glass and worthy of replacement.
    True or not, that was their story.
     
  10. 827freddy macrumors newbie

    Joined:
    Aug 23, 2011
    #10
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8J2 Safari/6533.18.5)

    I went in today with a crack screen on my iPhone and the guy replaced it for free, but I also had a problem with the phone button. The guy told me the warranty was voided because of the crack and he said he will meet me half way so I could purchase another one but in the end I got for free
     

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