Does a cracked screen void your warranty?

Discussion in 'iPhone' started by Goldenarmz97, Aug 19, 2011.

  1. Goldenarmz97 macrumors newbie

    Aug 19, 2011
    I was told this by an Apple employee yesterday at one of their retail stores. I'm sure she was giving me the run-around but just want to be sure.
  2. Rodimus Prime macrumors G4

    Rodimus Prime

    Oct 9, 2006
    yep. No matter what the fault is afterwards Apple will say warranty void even though the crack screen has no issue with crack screen.
  3. labman macrumors 604


    Jun 9, 2009
    Mich near Detroit
    not to many company's cover cracked screens unless you buy accidental. Apple will replace it though for $200 US that's still a good deal.
  4. dave006 Contributor


    Jul 3, 2008
    Just West of East
    The warranty does not cover accidental damage so any obligation of Apple to replace it...also goes out the window.

    What other problem are you having that might qualify for a warranty repair if you had not damaged the iPhone?

    You might try another Apple store or even the same store with a different "Genius", the policy enforcement varies. Some stores will allow you one free swap for your "accidental damage" and some Genius techs are very strict since as a reminder just jailbreaking your iPhone voids the warranty!

  5. Goldenarmz97 thread starter macrumors newbie

    Aug 19, 2011
    I have been having problems with the proximity center which was the reason I had scheduled an appointment. I cracked my screen on the way to the store, smh.
  6. Agent-P macrumors 68030


    Dec 5, 2009
    The Tri-State Area
    Ouch, tough luck. But every genius acts differently. Some are very generous and they'll find a reason to swap out your iPhone. Others won't. It's a luck of the draw.
  7. Votekinky06 macrumors 6502

    Jun 10, 2011
    I'm sure in their eyes the faulty proximity sensor could have been caused by the impact that cracked the screen.
  8. dialed1 macrumors 6502


    Dec 21, 2008
    I know someone that said they got a replacement for cracked screen free, don't ask me how maybe just being super nice? How old is phone?
  9. Gjwilly macrumors 68030

    May 1, 2011
    SF Bay Area
    Someone on here said the same thing recently.
    They said the phone showed one long crack instead of the lots-of-little-cracks shatter-effect.
    This, the genius said, was evidence of a flaw in the glass and worthy of replacement.
    True or not, that was their story.
  10. 827freddy macrumors newbie

    Aug 23, 2011
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8J2 Safari/6533.18.5)

    I went in today with a crack screen on my iPhone and the guy replaced it for free, but I also had a problem with the phone button. The guy told me the warranty was voided because of the crack and he said he will meet me half way so I could purchase another one but in the end I got for free

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