Tried converting multiple programs over multiple files spending multiple hours with no result. Every time I try to add to iPhone 4, it says "the file can't be played on this device"(or something like that!) Any help/recommendations? Hate to be one of 'those' people, but can I see a screen shot of the itunes file to see what the settings are??? Press CMD+i with the file highlighted to see the info page! Thanks in advance!!!