Does Apple ask questions when returning items? uk

Discussion in 'iPhone' started by MyAppleWorld, Sep 30, 2015.

  1. MyAppleWorld macrumors 6502


    Nov 1, 2005
    Birmingham, UK
    So I am going to be returning two phones tonight

    My 6S+ is a change of mind, I find it too big.

    My 6S has a slight problem with the screen, the top left back-light is darker than rest of phone.

    Will they be all awkward with the 6S+ Refunded and 6S Exchanged?

    I'm concerned they will get up tight about the 6S and try persuade me to go apple care route or tell me there is nothing wrong with the screen.

    Both within 7 days of purchase.
  2. Bryan Bowler macrumors 68040

    Sep 27, 2008
    It won't be a problem at all. As long as you're within the 14-day return period, you can turn it back in for any reason. Just let them know what's going on with each phone and they will take care of you.
  3. Shanghaichica macrumors 603


    Apr 8, 2013
    No. I've returned some beats headphones and an iPod touch. They didn't ask any questions or even inspect the items. Once I showed them the reciept all the asked was if I had the card I'd purchased it on and then proceeded to process the refund.

    They are really laid back about it.
  4. MyAppleWorld thread starter macrumors 6502


    Nov 1, 2005
    Birmingham, UK
    thanks...i hate these things....i think its because i had a bad experience once trying to return an online item to apple store and got into a huge argument because they wouldn't do it.

    i just always feel awkward about these things!
  5. Decimotox macrumors 6502a

    Jul 8, 2013
    When I returned my iPad Air back in January 2014, they asked why I was returning it.

    I just wanted the refund because I wouldn't use it much (impulse buy), but I told them a different story...I'm guilty.
  6. sunking101 macrumors 603


    Sep 19, 2013
    I once returned the first MacBook Pro Retina within the 14 days because it had screen issues and they didn't even take it out of the box. There could have been an old Toshiba laptop in there! I got a prompt no questions asked refund. Zero hassle or stress.
  7. 617aircav Suspended

    Jul 2, 2012
    Don't bother about how they feel, just return it.
  8. MyAppleWorld thread starter macrumors 6502


    Nov 1, 2005
    Birmingham, UK

    Fingers crossed for tonight
  9. GRANTCKING macrumors regular

    Sep 17, 2013
    do they really accept returns if the items been opened, used and isnt faulty?
  10. RossMak macrumors 6502


    Jun 14, 2012

    From what I believe that isn't possible but if you bought from a shop and return the item to a shop they are fine but shops won't accept online orders.
  11. lovelybai macrumors member

    Sep 21, 2012
    last year, they won't do it because it was clearly mentioned in the return policy.
    This year, there is no such restriction and it should be pretty smooth.

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