Does Apple.com want the sim back on returned phone?

Discussion in 'iPhone' started by powerbook911, Jan 2, 2015.

  1. powerbook911 macrumors 68040

    powerbook911

    Joined:
    Mar 15, 2005
    #1
    I am going to return to a phone to Apple.com online store via mail.

    Of course, the sim that came in the phone is now the activate one on my account. Can I move that sim back to another phone for the time being, while I wait on them to refund this purchase and restore my upgrade?

    Or, are they going to say I didn't return the item completely because the sim is missing?

    Thanks!!!!
     
  2. rugmankc Contributor

    rugmankc

    Joined:
    Sep 24, 2014
    #2
  3. powerbook911 thread starter macrumors 68040

    powerbook911

    Joined:
    Mar 15, 2005
    #3
    Thanks rugmankc

    Great information. I also called Apple, the rep told me to return the card, then I explained I would have no service, and he checked and said, no problem, I can keep the card.

    However, rugmankc, is what you're suggesting, when they process the return, the card will be turned off? Who should I contact to keep the service active, AT&T?

    Thanks again!!!
     
  4. OneMike macrumors 603

    OneMike

    Joined:
    Oct 19, 2005
    #4
    I've returned in the past to an Apple store, not online. They didn't care about the sim. May be different online.
     
  5. rugmankc Contributor

    rugmankc

    Joined:
    Sep 24, 2014
    #5
    My guess would be unless you call them and transfer it to another iPhone they will deactivate it.
     
  6. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #6
    I have had to return phones twice and I always remove the SIM card and nothing has ever been said.
     

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