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Discussion in 'iOS 11' started by jtsang777, Jan 17, 2018.
Seems like when I send them bug reports, it issue is not fixed in later releases.
They categorize it by priority i think
A lot of times developers have answered my bug reports, so yes, they read them.
Getting information about an issue, looking into it, prioritizing it, actually figuring out what to do with it, implementing the necessary changes, testing the changes, finding a release to get those changes out, and actually getting the changes out to the public are all related but in essence separate things.
Not trying to up the ante but sometimes what some users consider bugs are design issues and the device maybe working as designed even though some users may consider that action a bug.
As a developer I can tell you that 90% of "bug" reports are not really bugs, but rather disagreement over how the app works, trying to use functionality that doesn't exist, lack of knowledge on using core iOS functionality (like pinch to zoom), and just plain user error.
For example, the bug regarding "home button lag" will never be "fixed" because it is not a bug, but required for the home button to work with double and triple clicking gestures.
What would be the point of having a public beta if they didn't evaluate the feedback??
You really shouldn't expect responses...the only time they would reply would be if they need additional information. If you've documented the bug well and they're able to reproduce, they wouldn't require additional information. Also a good chance the issue may have already been reported.
Developer's and Apple Seed tester's reports are screened individually. However the public beta (largely because of the sheer numbers) are put into aggregate and use algorithms to screen for true bugs and problems. Also Developer's and Apple Seed tester's have their own forums that are moderated by Apple engineers.
I’ve had several responses from developers while in the public beta program. More often than not it’s along the lines of “This bug has been addressed in the newly released build. Is it’s still an issue?”.
As has been mentioned, people primarily reporting “lag and stutter” or other nit-picky things are probably not going to get the time of day for which they yearn.
How soon after you submitted your response did you get a response?
I got multiple responses from Apple to my feedback, so I think they listen. However, I would be glad if they could add a proper “suggestion” section in the Feedback app. The current suggestion tab is really confusing because they treat suggestions as bugs.