Does Apple listen to bug reports in Feedback Assistant for public beta?

Discussion in 'iOS 11' started by jtsang777, Jan 17, 2018.

  1. jtsang777 macrumors member

    Joined:
    Sep 2, 2015
    #1
    Seems like when I send them bug reports, it issue is not fixed in later releases.
     
  2. az431 macrumors 6502a

    az431

    Joined:
    Sep 13, 2008
    Location:
    Portland, OR
  3. Hans300 macrumors member

    Hans300

    Joined:
    Oct 20, 2017
  4. dmnc macrumors 6502

    dmnc

    Joined:
    Sep 26, 2015
    #4
    A lot of times developers have answered my bug reports, so yes, they read them.
     
  5. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #5
    Getting information about an issue, looking into it, prioritizing it, actually figuring out what to do with it, implementing the necessary changes, testing the changes, finding a release to get those changes out, and actually getting the changes out to the public are all related but in essence separate things.
     
  6. CTHarrryH macrumors 68000

    Joined:
    Jul 4, 2012
    #6
    Not trying to up the ante but sometimes what some users consider bugs are design issues and the device maybe working as designed even though some users may consider that action a bug.
     
  7. az431 macrumors 6502a

    az431

    Joined:
    Sep 13, 2008
    Location:
    Portland, OR
    #7
    ^ This

    As a developer I can tell you that 90% of "bug" reports are not really bugs, but rather disagreement over how the app works, trying to use functionality that doesn't exist, lack of knowledge on using core iOS functionality (like pinch to zoom), and just plain user error.

    For example, the bug regarding "home button lag" will never be "fixed" because it is not a bug, but required for the home button to work with double and triple clicking gestures.
     
  8. fischersd, Jan 19, 2018
    Last edited: Jan 19, 2018

    fischersd macrumors 601

    fischersd

    Joined:
    Oct 23, 2014
    Location:
    Kitchener, Ontario, Canada
    #8
    What would be the point of having a public beta if they didn't evaluate the feedback??

    You really shouldn't expect responses...the only time they would reply would be if they need additional information. If you've documented the bug well and they're able to reproduce, they wouldn't require additional information. Also a good chance the issue may have already been reported.
     
  9. Julien, Jan 19, 2018
    Last edited: Jan 19, 2018

    Julien macrumors G4

    Julien

    Joined:
    Jun 30, 2007
    Location:
    Atlanta
    #9
    Developer's and Apple Seed tester's reports are screened individually. However the public beta (largely because of the sheer numbers) are put into aggregate and use algorithms to screen for true bugs and problems. Also Developer's and Apple Seed tester's have their own forums that are moderated by Apple engineers.
     
  10. Knowlege Bomb macrumors 603

    Knowlege Bomb

    Joined:
    Feb 14, 2008
    Location:
    Madison, WI
    #10
    I’ve had several responses from developers while in the public beta program. More often than not it’s along the lines of “This bug has been addressed in the newly released build. Is it’s still an issue?”.

    As has been mentioned, people primarily reporting “lag and stutter” or other nit-picky things are probably not going to get the time of day for which they yearn.
     
  11. diamondboy367 macrumors newbie

    Joined:
    Jul 11, 2018
    #11
    How soon after you submitted your response did you get a response?
     
  12. Feyl macrumors regular

    Feyl

    Joined:
    Aug 24, 2013
    Location:
    Czech Republic
    #12
    I got multiple responses from Apple to my feedback, so I think they listen. However, I would be glad if they could add a proper “suggestion” section in the Feedback app. The current suggestion tab is really confusing because they treat suggestions as bugs.
     

Share This Page