iPhone 16 Pro Does Apple really charge a 25% fee for returning an opened iPhone?

[Anthony T]

Based on some research I did, you have 14 days to return your iPhone and there’s a 25% fee if it’s been opened. I’ve seen several people on here say there is no restocking fee though.

Can anyone confirm?

 

[F23]

no fee

 

[ubinko]

not in the UK

 

[adrianlondon]

Generally no, but I believe some countries have different rules.

And if you don't buy direct, all bets are off.

 

[Robot21]

no fee

 

[JPack]

Country dependent. Some Apple Stores do not permit returns at all.

 

[Shirasaki]

Country dependent absolutely. In Sydney Australia there is no return fee whether I open it or not.

 

[Pudlo]

In Europe you have 14 days to return a device if you have bought it online. It can be opened, no fee should be applied (some can ask for delivery fee but at the end they should return that $ too). The idea is very simple, if you order a device online, you lose the ability to check the device the same way you can check it when you are in a shop and can look at the demo device etc.. So those 14 days are meant specifically to let you open and check the device and if it meets your standards jsut stay with it or send back. Ofc it is a hustle for any seller so they do whatever they can to make you stressed about returning the device (like saying that they accept only unpacked devices etc) but it is your consumer law protected by government.
PS. Like common trick big shops do here is if you order online they still push you into picking it up at the shop. This way they get rid of the 14days rule bc by law you could check the device when picking up at the shop.

Keep in mind that 14 rule pushed people to buy online bc thanks to it we actuall get rid of any anxiety when ordering blindly something new. So even if a seller is losing money on a return back delivery, he sells 10 moe devices thanks to others ordering the stuff bc of the possible ruturn even if they are not using it. So overall it is a win-win situation.

Ofc if you damage the device or wear it significantly and in a way it is far beyond what normal use would do, they can reject your return.

 

[bodonnell202]

Could depend on what Country you are in, but in Canada you can return within 14 days for a full refund. I did this an iPhone 15 Plus last fall... they even took back the opened/used case for a full refund.

 

[Apple_Tiger]

Might be country dependent but here in the US, Apple store/apple.com does not charge you a restock fee when you return a device.